Residential Lending Specialist

Job Title
Residential Lending Specialist

Corporate Title
Associate - AVP

Location
Jacksonville, FL

We are seeking a Residential Lending Specialist to manage the end-to-end process for residential mortgages and home equity lines of credit (HELOCs) within our boutique private banking environment. This is a hands-on role that combines client interaction, application processing, pipeline management, and servicing. The ideal candidate is highly organized, client-focused, and comfortable wearing multiple hats in a fast-paced, relationship-driven setting.

The Private Bank UHNW Residential Mortgage Specialist is responsible for endtoend mortgage fulfillment of portfolio loans. This role owns the client experience and execution from application through funding, acting as a knowledgeable, trusted point of contact.

The role partners closely with Private Banker, Credit, Legal, Compliance and third party vendors to deliver a private label, whiteglove, experience while ensuring regulatory and policy adherence.

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift, and volunteer programs

• Serve as the primary fulfillment contact for UHNW clients once an application is received, providing clear guidance on process, documentation, timelines, and closing logistics.
• Subject matter expert on the following:
  • Loan mortgage structure and pricing.
  • State specific disclosures and timing considerations.
  • Documentation requirements for complex income, assets, trusts, and entities (W2, K1s, partnership distributions, LLC, Trusts, Corp)
  • Appraisals, title, escrow, insurance, and closing logistics.
• Review applications for completeness and accuracy; initiate disclosures (LE, CD, NOIA, Commitments)
• Coordinate endtoend closing logistics with attorneys, escrow/title agents, insurance brokers, Condo/Co-op Boards.
• Ensure all closing documents & funding are accurate & timely.
• Ensure clean handoff to servicing and onboarding teams; follow up on any trailing documentation.
• Support quality control, audit, and regulatory reviews as needed.
• Maintain accurate and complete loan files within internal systems, ensuring audit ready documentation throughout the process.
• Deliver a hightouch, discreet, and proactive client experience, coordinating closely with Private Bankers to align messaging and expectations.
• Anticipate and identify potential issues upfront and proactively resolve prior to any impact to client satisfaction.

• Extensive experience in residential mortgage fulfillment, processing/closing, or Underwriting experience, preferably within Private Banking Wealth Management
• Demonstrated experience managing complex UHNW mortgage borrowers and loan structures.
• Exceptional client communication skills with the ability to explain technical requirements clearly and confidently.
• High attention to detail with strong organizational and issue resolution skills.
• Familiarity with Trust, LLC, LP, and other entity borrowing structures.
• Exposure to operational risk, quality assurance, and regulatory documentation standards.
• Current NMLS registration or obtain within 90 days

• Excellent organizational skills and ability to manage multiple transactions simultaneously
• Exceptional communication and client service skills
• Experience with high-net-worth…