Remote Bilingual Customer Collections Agent

Location: Quebec

Join BMO as a Remote Bilingual Pre-Delinquency Contact Center Agent, specializing in customer collections and payment solutions. Deliver impactful service while managing high-risk accounts effectively.

In this remote role, you will review and evaluate accounts for collections opportunities, advising clients on suitable payment strategies. Your expertise in credit qualifications will help you fulfill sales objectives and address complex customer requests. Building long-term relationships is crucial, as you will support clients through tailored solutions and exceptional service.

Key Responsibilities:

• Collaborate in the review of delinquent accounts

• Provide customer guidance on payment and collections

• Execute quality audits and vendor management

• Develop action plans to maximize recovery

• Handle escalated customer inquiries professionally

Requirements:

• 3-5 years of experience in consumer collections

• Knowledge of credit laws and collections strategies

• Strong negotiation and interpersonal skills

• Proficient written and verbal communication

• Ability to analyze data for informed decision-making

Bring your customer-focused approach and communication skills to enhance the collections process at BMO.
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