Director, Internal Audit ; Remote

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking a highly experienced and motivated Director of Internal Audit to lead our internal audit function. The successful candidate will be responsible for developing and implementing a risk-based internal audit plan focused on financial integrity, business process and IT controls, and financial governance, and provide independent, objective assurance and consulting services designed to add value and strengthen the organization's control environment.

Reporting directly to the Audit Committee, you will work closely with the Board of Directors and senior management to ensure the effectiveness of financial risk management, business process and IT controls, and governance processes.

You will bring deep financial and operational audit expertise, exceptional leadership skills, and a disciplined approach to building a high‑quality audit function that scales with the business. This role demands someone who can balance strategy with execution – a leader who can anticipate emerging risks, foster strong cross‑functional partnerships, translate complex concepts into meaningful business insights, and be ready to operate at the lowest level of detail.

You will collaborate across audit, compliance, legal/risk, and assurance functions to ensure coordination and coverage of the organization’s risk landscape.

• Strategic Leadership:
  • Design, build, and execute a risk‑based annual internal audit plan focused on financial reporting risk, and business process risk, aligned to the organization's strategic goals and objectives and the Audit Committee’s objectives.
  • Provide leadership and direction to the co‑sourced IA team, fostering a culture of continuous improvement, professional development, and ethical conduct.
  • Serve as a key advisor to the Audit Committee and executive leadership.
  • Report to the Audit Chair on the internal audit function’s activities, findings, and recommendations, with internal reporting to the CFO.
  • Maintain clear scope boundaries with adjacent functions, including Technology Compliance, Information Security and Legal/Enterprise Risk – to ensure coordinated coverage without duplication or gaps.
  • Stay ahead of evolving regulatory and industry standards impacting cloud software providers.
  • Partner with Enterprise Risk Management manager and leadership to enhance the company’s risk assessment framework.
  • Collaborate to identify emerging risks related to regulatory, cybersecurity, international operations, etc.
  • Integrate risk insights into audit planning and business decision making.
• SOX, Internal Controls and Risk Management Support:
  • Oversee the company’s SOX 404 compliance program collaborating with co‑sourced partners for scoping, testing and deficiency evaluation.
  • Evaluate the design and operational effectiveness of the company’s financial reporting controls, business processes, process risk and governance processes.
  • Identify control weaknesses and opportunities in financial and operational processes, and provide actionable recommendations to management.
  • Work closely with the company’s external auditors to coordinate on the SOX testing program and auditor reliance on Internal Audit.
  • Contribute to the organization’s broader risk awareness by sharing audit findings relevant to business and financial risk with the Enterprise Risk function, in support of the…