Reminder Services Rep; Remote Training

Overview

SWBC is seeking an individual to communicate with various financial institutions’ borrowers, through inbound and/or outbound calling, to negotiate past due payments and resolve delinquent accounts. This role communicates with borrowers diligently, courteously, and professionally while maintaining adherence to all federal, state, and corporate regulations.

• Through inbound/outbound calling, collect past due payments and/or payment arrangements to resolve delinquent accounts.
• Use sound judgement and follow client and corporate policies to determine suitable collection solutions.
• Consistently document conversations clearly and concisely in required collection systems; accurately update borrower personal information to provide to financial institutions.
• Accurately process electronic payments using the ECM/Portal system.
• Accurately investigate questions, problems or complaints and promptly refer complex situations to the appropriate resources to ensure client and borrower satisfaction.

• High School Diploma or equivalency.
• Excellent interpersonal, written and oral communication, problem solving and telephone etiquette skills.
• Working knowledge of personal computers to include Microsoft Word, Excel and Internet.
• Call Center experience preferred.
• Bilingual preferred.
• Able to prioritize multiple tasks to ensure successful completion of duties.
• Able to sit for long periods of time; able to stoop, kneel, and lift 10–20 lbs. of files or other documents.
• Able to type a minimum of 35 wpm.

• Competitive overall compensation package
• Work/life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program (based upon employee eligibility)

SWBC is a Substance-Free Workplace and requires pre-employment drug testing. SWBC does not hire tobacco users as allowed by law.