Payment Processing Facilitator

We seek a dedicated Payment Processing Facilitator to serve as the financial liaison between Ivy Computer and our customers. The role is ideal for someone who enjoys connecting with customers by phone and email, solving problems, and creating a positive experience with every interaction.

• Taking calls from customers needing help with payments
• Making outbound calls to follow up and resolve issues
• Walking customers through solutions step‑by‑step
• Monitoring and processing electronic payments
• Setting up and changing banking information
• Troubleshooting payment errors

• Strong verbal communication skills and confidence on the phone
• Ability to deliver exceptional customer service by actively listening, resolving issues thoughtfully, and ensuring a positive, professional customer experience
• Detail‑oriented with exceptional organizational skills
• Strong problem‑solver and analytical thinker who works well independently and as part of a team
• Ability to prioritize tasks and stay organized throughout the day
• Knowledge of Microsoft Suite and other administrative programs
• Collaborative attitude and ability to work well with others

This full‑time position runs Monday through Friday, 9:00 am to 5:30 pm. Employees are expected to work in the office Monday through Thursday; after an initial training period, Fridays may be optional work‑from‑home days as needed. Pay starts at $25 per hour, depending on experience.

Ivy Computer offers a comprehensive benefits package, including medical, dental, and vision insurance (with an HRA for out‑of‑pocket expenses), holiday pay, generous paid time off, a 401(k) plan, life and disability insurance, a bonus plan, tuition reimbursement, and additional perks such as free car detailing.

We are committed to providing equal employment opportunities regardless of age, gender, race, ethnicity, religion, pregnancy, disability, or any other protected status. We value diversity and inclusion in all aspects of our business.