Production Quality Analyst; Commercial

Position: Production Quality Analyst (Commercial)
Portage - 650 Trade Centre (MIZ
37) Denver - 12345 W Colfax (CO147) Home Location-TX (TXH
01) Firstside Center Bldg (PA373) Dallas Innovation Center - Luna Rd (TX270) Home Location-PA (PAH
01) Home Location-MI (MIHM1) Home Location-CO (COH
01) Full time R232778
** Position Overview
** At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Production Quality Analyst within PNC's Relationship Support organization, you will be based in Kalamazoo, MI;
Denver; CO, Dallas, TX; or Pittsburgh, PA. As a Production Quality Analyst, you will be expected to work Monday - Friday, 10:00 AM EST - 7:00 PM EST. As part of fulfillment QC, you will be responsible for the review and validation of both due diligence required and drafted loan documents against credit approvals, to determine whether PNC is documenting the precise terms approved.

This function is the final review prior to closing commercial loans and mitigates potential risk associated with booking, funding, and servicing loans within the scope of their approval. Fulfillment QC receives document review requests from CAT, CCPG, RCPG, & Wealth Management (AMG). We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity.

You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace.

Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
** Job Description** + Utilizing standard procedures, conducts quality review and analysis of the work performed by staff supporting a specific line of business or functional area. Identifies systemic issues and facilitates correction. + Reviews complex transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. + Ensures the appropriate materials and documentation are available to complete the transaction and/or work process.

+ Identifies systemic issues and facilitates effective root cause analysis and corrective actions. Works with staff to develop and improve incoming quality. + Provides recommendations for issues and/or continuous improvement projects. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: +
** Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. +
** Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
** Qualifications
* * Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
** Preferred Skills
** Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments
** Competencies
* * Accuracy and Attention to Detail, Analytical Thinking, Coaching Others, Effective Communications, Internal Controls, Managing Multiple Priorities, Operational Functions, Quality Management, Standard Operating Procedures
** Work Experience
** Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience…