Enterprise Associate - LACA Financial Institutions

ABOUT CORPAY

Corpay is a leading provider of integrated cross-border payment services and risk management solutions. As a trusted partner for over 20 years, Corpay delivers innovative solutions designed to mitigate foreign exchange exposure and address unique business needs. Our award-winning capabilities and industry-leading technologies simplify the way businesses connect with the global marketplace. As one of the largest bank-independent providers globally, we are flexible and responsive, with offices across North America, Europe, and Australia.

As our business continues to grow, the Enterprise Management Group is well positioned to manage this increasing demand and provide subject matter expertise across Corpay’s global integrated partner client base. The Enterprise Associate position is an auxiliary role to the Account Managers; together, the team is responsible for managing all aspects of strategic accounts which include specific verticals market clients such as Financial Institutions, Payroll, and Integrated Partnerships.

Daily tasks will include online set ups, updates and support, as well as training, implementation, integration, and daily work to facilitate payments correctly as instructed. Most importantly, the team is a critical part of one of Corpay’s key growth strategies and ensures long term retention through proactive and on-going client relationship management. The team works collaboratively to ensure all clients have access to our full suite of offerings;

this role will assist the Account Managers’ efforts to differentiate Corpay as a leader in international payments and experts throughout the payment process.

This role is based in Toronto, Ontario and follows a hybrid working model, combining time in the office with remote work. The hybrid setup is designed to support collaboration, flexibility, and productivity while ensuring strong engagement with the team and stakeholders.

Corpay supports employees by providing the tools, systems, and training needed to succeed in a dynamic, client-focused environment.

• Strong relationship-building skills; internal stake holding critical in order to ensure positive team dynamics. Also must liaise with many areas within Operations and other departments and work to ensure payments are delivered on time, every time.
• Pro-actively assists the team as they manage clients throughout the entire payment process; must understand priorities and be efficient as well as very detail oriented and organized – must be able to analyzes request, and provide information to resolve the need.
• Seamlessly set up clients online and support Corpay clients to new online platform:
  Corpay Cross-Border.
• Obtain and evaluate all relevant information and follow Best Practices.
• Seeks additional synergies as appropriate.

• Communicate and coordinate with internal departments to deliver prompt and informative responses to clients.
• Resolve all queries and payment investigations in a timely and appropriate manner.
• Perform customer verifications; ‘knowing your customer’; be compliant with every task.
• Able to communicate clearly, both written and in speech.
• Able to move payments through the release process with accuracy; suggest improvements in processes.

• Provide professional service, managing internal obstacles invisibly to the client.
• Work quickly to resolve customer issues.
• Proactively monitor all Payment queues within internal systems to ensure outstanding issues are resolved in a timely fashion.
• Provide feedback to management on customer’s experience and preferences for communication,…