Market Client Relationship Manager

• Lead the overall service delivery model and wealth management banking strategy for the market
• Work with the Home Office to ensure superior client service
• Partner with market leadership, Market Executives, Resident Directors, Financial Advisors, Wealth Management Client Associates, and Wealth Management Associates to facilitate daily business needs
• Drive responsible growth while minimizing regulatory, financial, operational, and reputational risks
• Manage Wealth Management Client Associates, Operations support staff, and the branch Operations Department
• Deliver firm strategy through execution of Market Strategy Plans
• Partner with advisor teams to deliver a branded client service model focused on digital solutions and enterprise capabilities
• Serve as Lead and Referral Coordinator for the market and manage market expenses
• Partner with the Senior Client Relationship Manager to support development of Elite Growth Practice roles, Client Associates, and Operations staff
• Hire, develop, and lead cross-functional professionals
• Supervise financial transactions and operations, manage risk, ensure compliance, and prepare for branch audits
• Oversee client service experience and review approval of new client accounts
• Represent the office and Merrill with clients, prospects, recruits, vendors, regulators, and outside legal counsel
• Coach teams to deliver a modern, digital-first service model
• Identify opportunities to connect Financial Advisors and clients to the broader enterprise
• Manage daily operations in compliance with industry regulations and company policies

• Currently hold SIE, Series 7 and Series 66 (or Series 63 and Series 65), Series 9 and Series 10 (or Series
  8), or equivalent licenses, plus Series 3 and 31 licenses if warranted
• Minimum of 5+ years professional experience
• Current or previous Merrill Wealth Management experience strongly preferred
• Self-motivated and client centric
• Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures
• Investment product knowledge, including 401K, options, annuities, tax, retirement plans, money funds, mutual funds, liabilities, margin, and trust operations
• Prior trend analysis experience
• Strong customer service and communication skills
• Strong management skills, including planning, monitoring, influencing, negotiating, supervising, and delegating
• Bachelor's degree or equivalent work experience desired
• High School Diploma / GED / Secondary School or equivalent required
• Ability to work in-office in accordance with workplace excellence policy
• 40 hours per week, 1st shift

Demonstrates expertise in wealth management strategies, regulatory compliance, and client service delivery while effectively leading cross-functional teams and managing operational risks. Proficient in investment products and financial transactions, ensuring superior client experiences and adherence to corporate policies.

• Wealth Management Strategy
• Regulatory Compliance
• Client Service Delivery
• Investment Product Knowledge
• Team Leadership

• SIE License
• Series 7 License
• Series 66 License
• Series 9 License
• Series 10 License
• Investment Product Knowledge
• Trend Analysis
• Financial Transaction Supervision
• Risk Management
• Operational Management

• Client Centricity
• Strong Communication Skills
• Management Skills
• Negotiation Skills
• Coaching Skills

• Series 3 License
• Series 31 License

• Wealth Management
• Client Relationship Management
• Regulatory Requirements
• Corporate Policies
• Financial Advisors