AR Manager; Remote

OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.

As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.

OLAPLEX is hiring an AR Manager who will be responsible for managing the in house day-to-day high-volume AR operations. Our ideal candidate for this role will be someone who has experience leading a Receivables department, and someone who is an invoicing subject matter expert with extremely high attention to detail. They must also have a laser focus on executional excellence and be experienced in handling high transaction volumes in a fast-paced environment.

• Manage the AR team (a mix of FTE and contractors) and lead all AR functions within the company
• Ensure accurate and timely invoicing of customers
• Ensure timely and accurate application of cash
• Manage a company inbox for customer invoicing questions
• Develop and maintain detailed standard operating procedures for accounts receivable and business partners
• Liaison between multiple departments (Fin Ops, Sales, Operations, Etc.) in all AR matters
• Attend customer onboarding calls to identify and understand billing requirements and develop solutions for complex customer requirements
• Be the point of contact for related issues (setting up new processes, maintaining financial SOPs, and auditing current processes to ensure accurate invoicing)
• Collaborate with partners to investigate root causes and resolve customer AR issues
• Resolve collection issues by examining customer payment plans (net terms), payment history, and line of credit amount
• Manage customer outreach to obtain overdue payment when necessary
• Maintain internal controls and documentation and assist with year-end audit requests
• Develop bad debt processes and procedures along with the necessary escalation practices
• Verify the validity of account discrepancies by acquiring and investigating information from billing, collections, account management, and the customer
• Spread standard methodologies across accounts, teams, and verticals
• Develop reporting and forecasting for AR related KPIs
• Prepare journal entries and account reconciliations as needed
• Maintain regular meetings with AR team to discuss current trends and brainstorm solutions to ad-hoc issues

• 4-year college degree with accounting course work
• Functional Accounting knowledge
• 3-5 years previous AR/Billing, Credit & management experience
• Significant Net Suite experience
• Experience using various vendor portals including Amazon Vendor Central
• Experience working in invoicing and payments in a high-volume transactional manual business.
• Exceptional attention to detail with a pride for executional excellence.
• Ability to stay calm under pressure and manage high volumes of transactions daily
• Must be capable of prioritizing daily workloads, knowing which issue to tackle next based on the urgency of the task.
• Excellent communication skills
• Advanced Excel skills
• Ability to meet monthly and quarterly deadlines
• Ability to support external audit requests
• Familiar with foreign customers/currencies and billing/tax requirements

The annual base pay for this position is $120,000 - $130,000 with eligibility for an annual bonus. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held…