Bilingual Advisor, RBC Advice Centre

Position: Bilingual Home Advisor, RBC Advice Centre

Job Description

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* Please note:

This is a nation-wide opportunity. Candidates are welcome to apply from any region **
What is the opportunity?As an RBC Home Advisor, you will participate in the evolution of a new role in Canadian Banking. You will nurture and grow relationships with potential home buyers as you provide tailored guidance and support throughout their home buying journey. As an RBC ambassador, your primary directive is to add value by acting as the client’s primary contact and gateway to RBC colleagues and partners whom, with your lead, will help bring clients closer to realizing their home-ownership goals.

Leverage your credit knowledge and relationship building expertise to create meaningful experiences that drive a high degree of client satisfaction and loyalty.
What will you do?

Provide professional credit advice to assist while navigating the multiple stages of the home buying journey, which begins with contacting leads generated through online home journey tools such as True Home Affordability

Provide professional advice and education with an ability to address complex credit including leveraging existing home equity, switch ins and all RBC mortgage programs

Support full end to end mortgage fulfillment leveraging Casper and Linx

Establish a regular contact strategy and diligently update systems that enable the relationship

Deepen client relationships by guiding the client through the stages of the home buying journey: awareness, research, validation of home equity financing options and making a decision to proceed with a mortgage application

Use new and innovative tools such as video-enabled capabilities, screen share and advisor/client dashboards to enhance the client experience and relationship

Develop strong partner relationships to support mortgage referrals and application fulfillment

Fuel broader growth through opportunity spotting and warm introductions to RBC partners

Keep up to date on relevant RBC policies and procedures and ensure that due diligence is exercised accordingly

Please note: This position requires flexibility to work a variety of shifts during the hours of operation Monday to Friday from 9 AM - 8 PM, Saturday 10 AM - 6 PM (local time)
What do you need to succeed?
Must have

2-3 years proven experience in the financial services industry, ability to provide complex credit advice including mortgage fulfillment

Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs

A change and agile mindset, consistently delivering an exceptional client experience

Strong interpersonal skills that build trust, drive loyalty and proactively seek to nurture and develop client relationships

Excellent communication skills, time management, and prioritization and organizational skill

Digital literacy across a broad range of devices (i.e. smartphones, tablets, laptops, etc.)

Flexibility to provide advice and service during evenings and weekends

Ability to work independently as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills

Must be able to meet with the technological and confidentiality requirements of the role (i.e. private and quiet space, Internet connectivity, etc.)

Nice to have

Previous relationships management experience within the financial or service industry

Desire to build exceptional client experiences across multiple channels (i.e. phone, chat, email, etc.)

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about…