Manager Financial Aid

Overview

Our Financial Aid Manager helps change student lives every day while serving as the Financial Aid and Default Management expert for the campus. The successful candidate will be a self-disciplined person who can cultivate positive, supportive relationships with Financial Aid team members, lending institutions, guarantee agencies, and regulatory entities as well as build strong ties between the campus and corporate home office.

The work is faster-than-average and requires a confident leadership style that encourages results-driven, task-oriented collaboration. Must have the ability to engage, motivate and build an effective team using a lively and inclusive communication style. She/he must also be able to react and adjust quickly to changing conditions and come up with practical ideas for dealing with issues while collaborating in a customer-focused manner with other campus departments like Admissions and Student Services.

Success in this role is measured by the student experience, leadership development, and timely receipt of student funding.

Our Financial Aid Manager helps change student lives every day while serving as the Financial Aid and Default Management expert for the campus. The successful candidate will be a self-disciplined person who can cultivate positive, supportive relationships with Financial Aid team members, lending institutions, guarantee agencies, and regulatory entities as well as build strong ties between the campus and corporate home office.

The work is faster-than-average and requires a confident leadership style that encourages results-driven, task-oriented collaboration. Must have the ability to engage, motivate and build an effective team using a lively and inclusive communication style. She/he must also be able to react and adjust quickly to changing conditions and come up with practical ideas for dealing with issues while collaborating in a customer-focused manner with other campus departments like Admissions and Student Services.

Success in this role is measured by the student experience, leadership development, and timely receipt of student funding.

• Competitive Insurance:
  Health, vision, and dental coverage for you and your dependents
• Health Plan Enrollment:
  Eligibility starts first of the month following completing one full month of employment
• Paid Time Off:
  Competitive paid time off programs for employees (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Pet Insurance:
  Competitive coverage for your furry family members through ASPCA
• Tuition Waiver:
  Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered

• Manages the Financial Aid function including interviewing, hiring, and coaching of team members; providing technical training and ensuring professional development of team; and providing team with the motivation, expertise and knowledge to complete assigned tasks and meet department goals.
• Monitors various departmental processes to ensure: financial aid packages are processed and funds received; award processing (grants & Perkins) is accurate and utilizes institutional allocations without overextending; and all Stafford/PLUS/UNSUB and Alternative loans are processed accurately and timely.
• Monitors and administers functional department budget.
• Actively participates in programs targeted to improve retention, customer satisfaction and show rates.
• Collaborates with campus and home office Financial Aid functional/management teams to improve financial aid processes.
• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics.
• Recognizes and rewards employee contributions and achievements.
• Other duties as assigned.

• Bachelor's degree in related field preferred
• Previous management experience
• Three years experience in an administrative position in the Financial Aid office of a public or approved private post-secondary school

• Ability to develop and instill in team a "customer centric" model for service delivery.
• Excellent interpersonal communication skills both verbal and written.
• Ability to handle…