Fraud Operations Analyst

Position Summary

The Analyst I, Fraud Operations is responsible for identifying, investigating and evaluating all aspects of Fraud and financial crime related risks and controls, assisting with regulatory compliance analysis and research for Technology Credit Union (Tech CU). The incumbent is also responsible for assisting with identifying issues and/or areas for improvement in efficiency or effectiveness, and following up on actions plans to ensure issues are corrected.

Works with general supervision.

Essential Duties

• Assists with reviewing and conducting analysis on regulatory and legal changes affecting financial institutions in fraudulent activity to determine applicability and impact to Tech CU.

• Researches regulatory/legal and systems related questions within the Fraud Operations and other departments as assigned.
• Prepares and presents analytical summaries and findings related to fraud for Tech CU management to assist in decision-making.
• Conducts investigations on fraud alerts, claims, and other suspicious activity referred to the Financial Crimes and High Risk Compliance group.
• Maintains Fraud Operations standards for investigations and documentation.
• Serves as initial contact person for Fraud concerns.
• Conducts analysis of current fraud trends. Notifies appropriate leadership of operational deficiencies. Provides recommendations for changes in policy and procedures to mitigate risk.
• Informs appropriate individuals when losses are incurred by the organization, due to failure to follow policy and/or procedures.
• Educates members and employees on appropriate steps to take when loss occurs or fraud is suspected.
• Works with Financial Crimes and High Risk Compliance team members and other departments to implement legal requirements and to ensure changes to products, services, and processes comply with applicable legal requirements.
• Assists with projects, exams, audits, and other tasks as assigned.
• Provides excellent service to all Members and internal clients.

Work Schedule

• Full-time; typically 40+ hours/week
• Flexible schedule within core business hours, Pacific Time, M-F
• Flexibility to occasionally work from home, work early or late hours, and work extended weekend hours, typically with advance notice.

Workplace Essentials

• Supports Tech CU’s Mission and Vision and consistently demonstrates Tech CU’s Values (Accelerate, Collaborate, Innovate, & Cultivate).
• Meets with manager on a regular basis to discuss goal alignment, performance metrics, and development plans.
• Complies with Tech CU policies and procedures.
• Upholds employee Code of Conduct and Business Ethics and ensures confidentiality of the workplace.
• Complies with requirements imposed by federal, state and local regulatory agencies.
• Adheres to internal control and security measures designed to ensure regulatory compliance and mitigate losses and errors.

Education: Bachelor’s Degree (or equivalent) with emphasis in business. An educational focus in pre-law or related discipline is helpful.

Experience:

• 2+ years’ experience in financial services industry (Retail Bank, Credit Union, or Commercial Bank); regulatory compliance or financial institution internal audit.
• Good experience in monitoring and investigating for Elder Abuse, Credit Card Fraud, Identity Theft, etc.
• Experience in disciplines of Law Enforcement Financial Crimes and/or Fraud to include financial institution policies and procedures, operations, and analytical skills in the risk management area is a plus.
• Previous Law Enforcement work experience is a plus.
• Affiliation with various fraud associations is a plus.

Knowledge/Skills/Abilities:

• Working knowledge of USA PATRIOT Act, Fair and Accurate Credit Transactions Act (FACTA) and related regulatory requirements.
• Solid…