Online Banking Operations Associate

Position: Online Banking Operations Associate I
## Online Banking Operations Associate IApply:
Sioux Falls, SD:
Billings, MT:
Bellevue, NE:
Full time:
Posted Today:
##
*** If you are a current FIB employee, please apply through the Career Worklet in the**
* *** Employee Portal******.
*** This position may be located in Sioux Falls, SD;
Bellevue, NE; or Billings, MT.
** What’s Important to You
** We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
* Generous Paid Time Off (PTO) in addition to paid federal holidays.
* Child Care Assistance Program for eligible dependent(s).
* Exercise reimbursement program for employees.
* The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for **#Team First Interstate .*
* ** SUMMARY
* * The Online Banking Operations Associate I provides high-level operational and technical support, including accurate guidance to First Interstate Bank front-line staff in a prompt, courteous, and professional manner to empower them in delivering superior client service. This position performs various day-to-day operational duties for digital products and requires strong attention to detail and a high level of accuracy, while maintaining excellent service via phone, email, and through 360 View incidents.

** ESSENTIAL DUTIES AND RESPONSIBILITIES
*** Critically evaluate and make decisions on online banking and bill pay enrollments to prevent risk and ensure only applicable accounts are attached.
* Manages bill pay maintenance and client notifications.
* Manages and facilitates the I-Statement exceptions process.
* Monitors, manages, and facilitates online banking “360 View” incidents.
* Monitors, manages, and facilitates closed and deceased account reports.
* Monitors, manages, and facilitates mobile deposit limit increase requests.
* Partners with system administrators to ensure operational processes and infrastructure are viable.
* Serves as an online banking subject matter expert for bank employees via phone, email, and “360 View” incident requests.
* Researches and resolves complex digital banking inquiries for front-line staff.
* Assesses client needs through internal contacts and provide solutions by troubleshooting and resolving issues in a timely manner.
* Acts as a trusted resource for internal customers, providing accurate guidance that promotes confidence in Online Banking Operations.
* Works cooperatively with internal departments to obtain and evaluate necessary information for analysis.
* Enhances operational knowledge through cross-training in additional bank business lines.
* Provides quality customer service, including responding to inquiries, troubleshooting, and resolving issues promptly.
* Actively identifies and reports potential risks and fraudulent activities.
* Works effectively in a team environment, promoting active listening, gathering information, understanding individual needs, and recommending solutions.
* Navigates multiple computer systems and applications, utilizing search tools to locate information.
* Performs other job-related duties, special projects, upgrades, and conversions as assigned by management.
** QUALIFICATIONS
* * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to…