Support Services Specialist

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

Diversity and Inclusion:
Work in an environment that values and respects all team members

Paid Holidays:
Enjoy 12 paid holidays a year, including your birthday

Flexible Work Options:
Potential work-from-home options after the introductory period

Generous Paid Time Off:
Ample vacation and personal days to maintain a health work-life balance

Tuition Reimbursement:
Support for your ongoing education and career development

Parking

Incentives:

Financial incentives for your daily parking

Comprehensive Insurance:
Access to excellent medical, dental, and vision insurance packages

Gym Reimbursement:
Stay healthy with our gym membership reimbursement program

Team Bonding:
Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking a Support Services Specialist. This role is primarily responsible for performing all tasks associated with the credit union’s IRA program. The Support Services Specialist also processes third party requests for account/asset verifications, performs tasks associated with the buying/selling of foreign currency and negotiation of foreign checks. and processes IRS back-up withholding notices. All tasks are to be performed in an accurate, timely and efficient manner according to established procedures, and meet existing regulatory requirements, where applicable

Essential Duties and Responsibilities:

Performs all tasks associated with oversight of IRA portfolio, currently comprised of 3570 accounts, valued at $80 million. Said tasks includes but are not limited to:
Opening new IRA accounts (shares and certificates), closing existing IRA accounts, posting IRA deposits, processing all distributions and/or withdrawal requests, processes rollovers and transfers between SDFCU and other financial institutions, ensuring all activities are properly coded to ensure appropriate tax reporting.

Maintains IRA Required Minimum Distribution information for members who have reached the required age and processes RMD's as necessary. Ensures annual RMD notifications are sent to appropriate members by January 31st each calendar year; verifies accuracy of system-calculated RMD amounts, establishes automatic RMD’s per instructions received from members, and follows up to ensure all distribution requirements are met. Maintains records for distribution instructions in subsequent years.

Performs timely review of all reports related to IRA portfolio oversight; maintains completed reports for audit purposes.

Ensures timely preparation and mailing of various IRA forms and letters to members and ensures receipt of completed documentation from members, where applicable. Ensures all forms and documentation are compliant with tax code changes and/or changes in credit union policy. Ensures documentation is properly archived in a timely manner and retained per regulatory guidelines.

Ensures efficient handling of incoming mail and regular monitoring of IRA email box in order to perform timely follow-up activities, as appropriate.

Researches IRA…