Loan Processing Specialist

Pinnacle Home Improvements is growing, and we are looking for a Loan Processing Specialist who understands lending and credit application processes, moves quickly, and knows how to create a great experience for both the customer and the sales team. In this role, you will support our in home sales representatives while they are meeting with homeowners. When a homeowner applies for financing, you will help process the application, work with our lending partners, review information for accuracy, and help move the application toward a financing decision while the customer is still in the home.

You will evaluate the creditworthiness of customers and advise on the approval of extending credit. This is a fast paced role where accuracy, urgency, communication, and teamwork matter.

This position provides ample bonus opportunities with top producers earn $30+ per hour.

• Process consumer financing applications submitted by our sales representatives
• Review applications for accuracy, completeness, and required information
• Work directly with sales representatives to resolve application issues and obtain additional information
• Submit and upload applications and supporting documentation to lending partners
• Review credit and financial information and follow lender requirements
• Communicate financing options, approval information, and next steps to sales representatives and customers
• Monitor applications and help move homeowners through the financing process quickly and accurately
• Maintain accurate financing records, notes, and documentation
• Partner closely with Sales and Operations to create a smooth customer experience
• Identify discrepancies or issues and elevate when appropriate
• Help the sales team stay focused on the homeowner by taking ownership of the financing process behind the scenes
• Contribute to a team environment built around Beyond Better, Climb Higher, Serve Always, and Succeed Together

You do not have to come from home improvement. We are looking for someone with a strong consumer lending or loan processing background who can learn our business and become a trusted partner to our sales team.

You may be a great fit if you have experience in:

• Loan processing
• Auto finance
• Personal loans
• Credit or underwriting support
• Customer financing

• A Team Player:
  
  You work well with sales and operations and understand that everyone is working toward the same goal.
• Humble:
  You are willing to jump in, learn the business, ask questions, and help wherever needed.
• Hungry:
  
  You are motivated, dependable, and take ownership of getting the job done.
• Smart:
  
  You pay attention to details, solve problems, communicate clearly, and know when something needs to be escalated.

• 2+ years of consumer lending, loan processing, credit, or related financial services experience preferred
• Loan processing experience strongly preferred
• Strong attention to detail and ability to identify discrepancies
• Comfortable working with credit applications and financial information
• Strong verbal and written communication skills
• Comfortable working with multiple applications and priorities at the same time
• Ability to work quickly and accurately in a time sensitive environment
• Strong computer skills including Microsoft Office and Google Workspace
• CRM experience preferred;
  Lead Perfection experience is a plus
• Reliable, accountable, and committed to doing what you say you will do

Compensation: $18+ per hour based on experience, plus bonus opportunity

Schedule:

40 hours per week, Monday through Friday, with occasional weekday evening and Saturday coverage based on business needs

Work Location:

Hybrid opportunity with two days per week working from home; based out of our Nashville offices.

Join a team where your work matters, your performance is recognized, and there is always room to Climb Higher.