Treasury Support Specialist

Join Mercantile Bank in Grand Rapids, MI, as a full-time Treasury Support Specialist and experience the thrill of being part of a growing community bank focused on being the financial and career partner of choice. This role offers the flexibility of working from home, allowing you to maintain a balance between your professional and personal life while excelling in a community focused banking environment.

As a tech-savvy individual, you'll engage in meaningful interactions with customers, leveraging your aptitude for learning new systems to provide exceptional support. This is an opportunity for an energetic, customer-centric professionals to shine.

Your journey with us will not only enhance your skills but also allow you to make a significant impact on our bank-wide goals by supporting the business customers that are the backbone of our community.

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

In this role, your knowledge of online systems will be put to good use as you support our business customers, process service requests, perform system maintenance, and manage a variety of administrative tasks. While prior banking or treasury management experience is a plus, a passion for technology, strong problem-solving skills, and a natural curiosity will set you up for success.

Think of it as being the help desk for our business banking and treasury management products. On any given day, you might assist a business customer with adding a user, troubleshooting an issue, navigating online banking services, or processing a wire transaction. Using your excellent communication skills and customer tracking tools, you'll follow up on requests, resolve problems, and coordinate with internal teams when issues require escalation.

This role begins in the office to support onboarding and training. Once established in the position, you'll have the opportunity to work from home one day per week as assigned.

To excel as a Treasury Support Specialist at Mercantile Bank, candidates should possess a high aptitude for technology, enabling them to swiftly learn and navigate various online systems essential for supporting our business customers. A background in customer service, with 1-3 years of experience, is vital for effectively addressing inquiries and providing assistance with treasury products. A high school diploma or GED is a minimum requirement for this role.

The ability to thrive in an office environment…