Sr Assoc Quality Auditor - Long Term Disability

Be Aware of Fraudulent Recruiting Activities
:
Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview.

Please contact Lincoln's fraud team at  if you encounter a recruiter or see a job opportunity that seems suspicious.

Select how often (in days) to receive an alert:

Alternate Locations: Charlotte, NC (North Carolina);
Omaha, NE (Nebraska);
Work from Home

Work Arrangement:

Remote :
Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance:is not available for this opportunity.

Requisition #:76651

If this position sounds like something you'd be interested in and qualified for, please read on!

• Conduct quality assurance reviews and audits to identify trends, performance gaps, and customer experience opportunities.
• Conduct PG reviews to identify trends, performance gaps, and customer experience opportunities.
• Identify internal control weaknesses, process gaps, and business risks, including potential financial impacts.
• Recommend and support corrective actions to strengthen controls and improve outcomes.
• Analyze performance trends, audit results, and operational data to identify root causes and areas for improvement.
• Recommend process enhancements, procedural changes, and performance improvement strategies.
• Identify training needs and develop solutions to address knowledge or skill gaps.
• Partner with leadership, finance, training, and operational teams to address identified risks and control deficiencies.
• Communicate findings, recommendations, and action plans to key stakeholders.
• Monitor remediation efforts to ensure successful and sustainable resolution of issues.
• Serve as a subject matter expert and resource for escalated quality and service-related concerns.
• Share technical knowledge and best practices with team members.
• Develop, maintain, and deliver quality assurance documentation, training materials, and educational resources to improve performance and compliance.

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
• 3+ Years of LTD claims experience that directly aligns with the specific responsibilities of this role. (Required)

This position will be posted through Friday, October 9th, 2026 and may come down earlier due to applicant volume.

What’s it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for you:

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes

Lea…