Collections & AR Specialist

WHO WE ARE

Finalsite is the most valued partner for K–12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.

Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.

We believe people do their best work when they feel supported, connected, and empowered to grow. That’s why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you’re looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.

At Finalsite, every interaction matters — with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world

The Collections & AR Specialist owns the full accounts receivable function end-to-end—from daily collections outreach and payment posting to dispute resolution and cross-departmental escalations. This role requires a detail-oriented mindset and a solution-first approach — identifying root causes, resolving issues proactively, and continuously looking for opportunities to improve processes and workflows.

100% Remote - Anywhere within the US

• Manage the AR aging report proactively — conducting outreach on outstanding balances and flagging accounts for collections review with context and a recommendation before they escape final projection.
• Post customer deposits daily and maintain cash application that is current and reconciled at all times.
• Serve as the first point of contact for all inbound customer and internal AR inquiries — resolving billing questions and disputes end-to-end.
• Maintain accurate and up-to-date records in Net Suite and the AR case management tool to ensure DSO and AR reporting is always current and reliable for leadership.
• Upload invoices into customer vendor portals and complete vendor packets accurately and on time for accounts that require it.
• Assist customers over the phone with credit card payment processing in a professional and accurate manner.
• Coordinate with Sales and Finance teams to remove blockers and drive dispute resolution on outstanding accounts.
• Drive resolution on open escalations blocking customer payments — coordinating with internal teams, removing blockers, and following through until fully cleared.
• Pull and analyze AR aging and collections reports independently to monitor account status, prioritize outreach, and stay ahead of potential issues before they escalated.
• Own all assigned responsibilities end-to-end — escalations, disputes, inquiries, and any additional tasks or projects that arise — with accountability for seeing them through to resolution.
• Participate in ad hoc Finance projects as needed, including system migrations, process changes, and workflow implementations.

• 5+ years of experience in accounts receivable, collections, or a related finance role is required.
• Demonstrated understanding of the full AR cycle and the downstream impact of AR decisions on the business is required.
• Experience with Net Suite or a comparable ERP and an AR/case management tool is strongly preferred.
• Proficiency in vendor portal management is a plus.
• Exceptionally detail-oriented with a demonstrated ability to manage high volumes of work accurately,…