Error Resolution Specialist

DEPARTMENT OF REVENUE Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement. ERROR RESOLUTION SPECIALIST 1

Job Location:

Processing Division 1600 West Monroe Street. Phoenix, AZ 85007 Posting Details:
Salary: $16.82 Hourly Grade: 16 Closing Date: 10/2/26

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Revenue (ADOR) our mission is to Serve Taxpayers! ADOR is looking for individuals who are committed to service, community, and teamwork. To learn more about ADOR please visit azdor.gov. Come Join the ADOR Team! Analyzes, investigates, and appropriately adjusts tax documents and payments for a variety of tax types;

and locates and fixes the root cause of complicated problems in the tax system.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

A 1 week in-office training is required at the start of hire.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Analyzes, investigates, and appropriately adjusts tax documents and payments for one tax type.
• Identifies. examines, and corrects tax documents and payments that the tax system failed to validate.
• Updates and/or amends standard operating procedures for specified tax type.
• Conducts comprehensive research and communicates with taxpayers, team members, and supervisors in order to resolve return/payment errors.
• Processes low volume returns in the system.
• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as: self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and or participation in training and others continuing education opportunities.
• Actively contributes to team and individual effectiveness through the following:
• Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
• Completes all required training in a timely manner.
• Participates in assigned work teams as appropriate.
• May complete periodic metrics, projects, huddle boards and reports as requested.
• Prepares for and actively participates in 1:1 coaching with supervisor
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.

• Working knowledge and understanding of banking credits and debits, accounting and taxation
• Knowledge of the integrated tax system (TAS)
• Knowledge of statutes applicable to tax reporting
• Knowledge of confidentiality requirements regarding tax information
• Knowledge of return filing instructions and electronic filing requirements
• Understanding of Federal and State laws, rules and regulations

• Strong verbal, written, and listening communication skills
• Strong mathematical skills to include addition, subtraction, multiplication, division, average, percentage and interest
• Effective…