Overnight Customer Experience Representative, Advanced Services; Fully Remote
Remote / Online - Candidates ideally in
New York, New York County, New York, 10261, USA
Listed on 2026-10-02
New York, New York County, New York, 10261, USA
Listing for:
Robinhood
Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
Finance & Banking
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Location: New York
- Support key initiatives to improve customer experience metrics like ASAT and QA.
- Develop subject matter expertise in Options and Margin trading to resolve technical queries.
- Identify and analyze customer issues, providing effective solutions.
- Utilize data analytics to spot trends and escalate findings.
- Contribute to training and knowledge bases.
- 3+ years of customer experience in financial services, including active trader or trade desk experience.
- Active Series 7 & 63;
Series 3 & 4 a bonus. - Strong collaboration and de-escalation skills.
- Performance-driven compensation with bonuses, equity, and 401(k) matching.
- Best-in-class benefits, including 100% paid health insurance and lifestyle wallet.
- Time off to recharge and parental leave.
Robinhood is a financial services company on a mission to democratize finance for all, using technology to build the future of finance. The company is a high-performing, fast-moving team with ethics at the center, offering challenging work and best-in-class benefits.
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