V107C Bilingual Billing Specialist

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Job Duck is seeking a bilingual Billing Specialist to manage client accounts and help clients clearly understand their financial responsibilities throughout their legal matters. In this role, you will monitor expected payments, follow up on missed commitments, maintain accurate financial records, and work directly with clients to resolve account issues. You will combine empathy and respect with persistence, sound judgment, and the ability to maintain clear financial boundaries.

Your work will help prevent financial issues from escalating while supporting the stability and effectiveness of the organization. This opportunity is ideal for an organized and detail-oriented professional who is comfortable discussing money, investigating discrepancies, and maintaining ownership of unresolved matters.

Compensation Range: $1,015 to $1,100

• Prepare trust disbursements under attorney direction.
• Investigate payment discrepancies and recurring account issues rather than making assumptions.
• Manage the client-facing financial relationship from engagement through final payment.
• Conduct direct and professional conversations with clients who fall behind on their payments.
• Identify the circumstances preventing payment and discuss realistic options within established policies.
• Establish clear next steps while maintaining appropriate financial boundaries.
• Prevent overdue accounts and payment commitments from remaining without a clear next action.
• Track every expected payment until it is paid, formally rescheduled, escalated, or otherwise resolved.
• Manage a portfolio of approximately 150 to 200 active client accounts.
• Follow up promptly on missed payments and broken payment promises.
• Independently resolve routine billing and client account issues within established policies.
• Contribute recommendations that improve billing processes and reduce friction for clients and internal team members.
• Ensure clients understand what they owe, when payments are due, what they have paid, and what remains outstanding.
• Explain invoices, payment schedules, and financial commitments to new clients.
• Address financial questions and potential misunderstandings early in the client relationship.
• Monitor missed payments, broken commitments, overdue balances, and required next actions.
• Maintain accurate and current invoices, payments, account balances, payment plans, and client account records.
• Ensure every expected payment has an amount, due date or promise date, current status, and documented next action.
• Support attorney trust account activity, including entering client trust balances.
• Escalate exceptions, disputes, discrepancies, and unusual situations when necessary.
• Identify and flag trust account discrepancies for the external bookkeeper.
• dentify patterns involving confusing invoices, lost payment promises, or inefficient processes.

• Full-time, remote position
• Schedule:
  
  Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time
• Professional written and spoken communication skills in English and Spanish
• At least two years of experience in accounts receivable, billing, collections, client accounts, or comparable work involving financial conversations with customers or clients
• Experience managing invoices, payments, balances, payment plans, and client account records
• Comfort conducting proactive outbound phone follow-up regarding missed payments, broken commitments, and overdue balances
• Experience handling a portfolio of approximately 150 to 200 active client accounts at a time
• Familiarity with Docketwise or a comparable legal practice management system is helpful but not required
• Experience with law-firm billing or legal practice management software is preferred
• Familiarity with attorney trust accounting and IOLTA activity is preferred
• Experience preparing trust disbursements under supervision is preferred
• Familiarity with trust fund handling rules is a plus
• Reconciliation experience is not required

Work Shift:

8:30 AM - 5:30 PM [PST][PDT] (United States of America)

Languages:

English, Spanish