AU Mortgage Broker Support Officer; WFH ZR__JOB

AU Mortgage Broker Support Officer (WFH) | _JOB

AU Mortgage Broker Support Officer (Remote)

About People Partners

• Great careers happen when great people have the right opportunities — and that’s what we’re all about at People Partners .
• As a Great Place to Work® certified company , we’ve built a people-first culture where talented professionals can do meaningful work, collaborate with Australian businesses, and grow their careers through genuine global exposure.
• You’ll be part of a supportive, connected team that values great work, celebrates wins and gives people room to learn, contribute and progress.
• If you’re ready to build your career without borders, you’ll feel right at home here.

• Great mortgage support is often invisible when it’s done well.
• Documents are exactly where they should be. Brokers know where every client stands. Customers aren’t left wondering. And those small details that could become big headaches? You’ve already caught them.
• We’re looking for an AU Mortgage Broker Support Officer to remotely support one of our Australian clients and help keep brokers, customers and loan files moving in the right direction.
• You’ll work across document management, data entry, compliance checks, lender pricing, valuations and customer follow-ups. You’ll be trusted to manage your workload, identify missing information, follow established processes and give brokers an accurate, current view of their clients’ progress.
• If you know the Australian mortgage and lending environment and get genuine satisfaction from keeping everything accurate, organized and moving, this role could be a great fit.

• Download, cross-check, rename and correctly file client documents.
• Enter and maintain accurate client and document information in MyCRM .
• Review documentation against compliance requirements.
• Confirm sensitive information, including TFNs and government numbers, is appropriately redacted.
• Identify missing or incomplete documentation and follow up with customers.
• Keep brokers updated on document and application progress through the shared Trello board.
• Assist with lender pricing and valuation requests.
• Manage documents and correspondence across shared inboxes, Google Drive and client-specific loan folders.
• Maintain organized, accurate and current loan files.
• Follow established mortgage support and compliance processes.
• Manage competing priorities and complete work accurately and on time.
• Participate in regular team and manager meetings.
• Communicate clearly with brokers, customers and team members.

Required Qualifications:

• 2+ years of relevant professional experience.
• Understanding of the Australian mortgage industry and mortgage broker support processes.
• Strong administration and document management skills.
• High level of accuracy and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills.
• Ability to build trusted relationships with customers and colleagues.
• Strong problem-solving skills and willingness to take ownership of tasks.
• Ability to work independently and as part of a team.
• Self-motivated, resilient and disciplined when working autonomously.
• Customer-focused approach with a commitment to quality service.

• Previous experience in the Australian lending or mortgage industry .
• Previous administration or customer service support experience.
• Certificate IV in Mortgage Broking .
• Experience using Gmail and Google Docs .
• Experience working with MyCRM, Trello and Google Drive .

• Your next role should give you more than a list of tasks. At People Partners , you’ll have the opportunity to build valuable international experience while working with an Australian business from…