Senior Operations Lead, Fraud US Operations; Fully Remote
Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-10-02
San Francisco, San Francisco County, California, 94199, USA
Listing for:
Partner Company
Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
Finance & Banking
Banking & Finance, Financial Compliance, Financial Crime, Risk Manager/Analyst -
Management
Banking & Finance, Risk Manager/Analyst
Job Description & How to Apply Below
- Lead a team of 13–15 Fraud Associates in a remote, fast-paced financial services environment.
- Protect cardholders by reducing fraud and improving operational performance.
- Help shape coaching practices, escalation processes, and workflows.
Responsibilities:
- Coach and develop team members through one-on-ones and performance reviews.
- Analyze dashboards and trends to drive efficiency, accuracy, and turnaround.
- Act as escalation point for complex or sensitive fraud cases.
Requirements:
- 3+ years leading customer operations, risk, or fraud teams.
- Strong data interpretation, communication, and organizational skills.
- Ability to travel 4–6 times per year for onsite meetings.
A financial services company dedicated to protecting cardholders and reducing fraudulent activity through a specialized fraud operations team. It maintains a remote-first environment with a growing team of 13–15 Fraud Associates, emphasizing leadership, coaching, and operational excellence.
The Senior Operations Lead, Fraud US Operations (Fully Remote) role at Partner Company is now open for applications in United States.
Position Requirements
10+ Years
work experience
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