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Customer Support Specialist - Risk; Fully Remote
Remote / Online - Candidates ideally in
Seattle, King County, Washington, 98127, USA
Listed on 2026-10-02
Seattle, King County, Washington, 98127, USA
Listing for:
Mercury
Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
Finance & Banking
Banking & Finance
Job Description & How to Apply Below
- Serve as the first point of contact for customers impacted by risk actions like account restrictions or closures.
- Manage inbound email inquiries about address updates, check reissuance, and business structure changes.
- Collaborate with internal Risk teams including AML, Fraud, and Sanctions for smooth handoffs.
What You'll Bring:
- 2+ years in customer operations, ideally in fintech or banking.
- Strong understanding of AML and risk functions in financial institutions.
- Excellent written communication and organizational skills.
Total Rewards:
- Competitive base salary, equity, and benefits.
- Salary ranges vary by location and experience.
Mercury builds a complete finance stack for startups, offering banking and financial services. Since 2019, it has grown to over 300,000 startups and small businesses around the world.
For the Customer Support Specialist - Risk (Fully Remote) position at Mercury, we are reviewing applications now.
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