Operations Advisor Senior - Investor Reporting - Midland

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As an Operations Advisor Senior within PNC's Midland organization, you will be based within the PNC Midland footprint.

As a Senior Operations Advisor, this role leads critical Investor Reporting activities, ensuring accurate reporting and remittance of funds, oversight of complex transactions, and successful execution of strategic initiatives. The position strengthens operational integrity by proactively managing risk and ensuring compliance with regulatory and servicing requirements.

The ideal candidate will possess the following qualifications, skills, and attributes necessary to be successful in Investor Reporting:

• Minimum of six years of loan servicing experience, preferably within investor reporting; equivalent experience in complex financial operations will be considered
• Strong understanding of financial calculations, cash movement processes, and the ability to analyze and resolve reporting discrepancies
• Exceptional time management and prioritization skills, with the ability to effectively manage multiple competing deadlines in a fast-paced environment
• Highly organized and detail-oriented, with a proven commitment to accuracy, quality, and operational excellence
• Demonstrated ability to independently identify issues, analyze root causes, and implement effective solutions
• Sound decision-making skills, with the ability to assess risk, elevate concerns when appropriate, and drive timely resolution
• Ability to work independently while maintaining strong collaboration and communication across business partners and stakeholders
• Strong analytical and critical-thinking skills, with the ability to interpret complex data, identify trends, and support informed business decisions
• Demonstrated leadership by serving as a trusted advisor on complex reporting and reconciliation matters, mentoring peers, and advancing team objectives. Proactively monitors production workflows to identify risks, quality concerns, and operational inefficiencies, escalating issues when necessary and driving sustainable corrective actions to resolve systemic challenges, strengthen controls, and enhance overall operational performance.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Leads a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met. Provides training and mentoring support to the team.
• Establishes process performance measurements and oversees business impact. May implement critical business support services. Communicates performance statistics to internal stakeholders and senior management.
• Promotes and monitors the production workflow and assists team members with complex escalation process issues. Independently identifies and resolves exceptions and serves as a point of escalation.
• Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes. Actively seeks out business partners and team members for collaboration.
• Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must…