Strategic Dealer Relations Manager; Remote

Job Title:Dealer Relationship Manager
Status:Exempt
Reports to: Regional Production Manager - Dealer Services Northern CA
Department: Dealer Services Production
Job Code:3202
Pay Range: $100,000 Annually + Incentives
Location: Remote-in-Field in Fresno, CA

WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You are a relationship-focused professional who builds strong partnerships with indirect vehicle dealerships to drive growth, funding volume, and member value. Using data-driven insights and proactive outreach, you identify opportunities to strengthen dealer engagement and improve performance. You deliver exceptional service and measurable results through collaboration, strategic relationship management, and a commitment to excellence.

WHAT YOU'LL DO:

• Opportunity Targeting, Data Mining, and Reporting
  * Analyze funding, approval, and submission trends by dealer to identify performance gaps, untapped opportunities, and areas for growth.
  * Leverage internal reporting tools and external sources (e.g., Auto Count, CUDL) to monitor dealer performance and market share.
  * Monitor funded volume, active dealer counts, and penetration metrics across assigned territories; use insights to prioritize engagement and drive activation among inactive or low-volume dealers.
  * Translate data insights into actionable outreach strategies to drive funded volume and penetration.
  * Provide regular performance updates and recommendations to Lending and management teams to support strategic decisions.
• Dealer Relationship Enhancement
  * Build and maintain strong, consistent relationships with assigned dealerships, including owners, general managers, finance managers, and key lending contacts.
  * Conduct regular on-site visits, calls, and virtual meetings to ensure engagement, training, and alignment on business goals.
  * Utilize and maintain accurate dealer contact information in the CRM system to support automated marketing, targeted outreach, and consistent communication with assigned dealerships.
  * Promote Golden 1’s lending programs, products, and pricing to maximize dealer utilization and strengthen loyalty.
  * Partner with Operations to ensure seamless communication and efficient processing throughout the loan approval/funding process.
• Interdepartmental Access and Collaboration
  * Serve as a bridge between dealerships and internal departments—including Lending, Product, and Operations—to ensure collaboration and issue resolution.
  * Provide regular feedback to management on process efficiencies, dealer satisfaction, and program enhancements to continuously improve the dealer experience.
  * Support coordination between internal teams for program launches, pricing adjustments, and member service initiatives.
  * Partner with Home Loans, Consumer Deposits and Business Services Product teams to identify opportunities for expanded relationships within dealership networks, such as employment-based programs. Loan placement, or membership drives.
• Preferred Dealer Network Management
  * Support the identification, development, and management of a preferred dealer network that demonstrates strong partnership performance, member service, and compliance.
  * Ensure selected dealerships consistently provide exceptional experiences to Golden 1 members and align with credit union values.
  * Provide feedback to management on potential additions or removals from the preferred network based on…