Manager, BSA​/AML Operations – Alerts; Operations

Manager, BSA/AML Operations – Alerts (Alert Operations)

Remote

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in:
Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™.We area financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our
* HUMBLE*HUNGRY
* SMART
approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

The Manager, Alert Operations is responsible for the day-to-day leadership, execution, and oversight of Pathward’s Suspicious Activity Monitoring (SAM) alert review function within the BSA/AML & Sanctions Operations team, ensuring compliance with the Bank Secrecy Act (BSA), AML regulations, and OCC supervisory expectations. Reporting to the Vice President, BSA/AML Operations – Alerts, this role provides direct supervision over the review, disposition, and escalation of system-generated and manual alerts arising from SAM-related triggers, and ensures that Pathward maintains a well-governed, risk-based, and sustainable alert monitoring framework.

Responsible for supporting and enhancing the organization’s Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) compliance program.

• Provides direct supervision of analysts responsible for SAM alert review, triage, disposition, and escalation activities.
• Manages alerts generated through Actimize and FCRM transaction monitoring systems, including manual referrals.
• Owns day-to-day operational performance across alert volumes, aging, dispositions, and regulatory responsiveness, ensuring adherence to established SLAs and quality standards.
• Serves as a first-line operational leader within the BSA/AML & Sanctions Operations team and Pathward’s Financial Crime Compliance (FCC) Program, partnering closely with the Cases team, Compliance, Technology, Data Analytics, Program Management, and Assurance functions.
• Supports the development, implementation, and maintenance of BSA/AML policies, procedures, desktop procedures, and controls for the alert function.
• Assists in executing components of the BSA/AML program including customer due diligence, sanctions screening, and suspicious activity identification, where applicable.
• Contributes to risk assessments to identify and evaluate BSA/AML risks across products, services, customers, and geographic locations.

• Ensure alerts are reviewed, documented, and dispositioned in accordance with Pathward policies, procedures, and regulatory requirements.
• Maintain accountability for:
• SAM alert review, triage, and disposition
• Timely escalation of alerts to the Cases team for investigation, including matters requiring Enhanced Due Diligence (EDD)
• Timely, complete, and defensible responses to 314(a) information requests and list screening
• Monitor daily queues and workload distribution to ensure alerts remain within SLA and backlogs are proactively managed and escalated.
• Lead, coach, and develop analysts, providing direction, feedback, and performance management.
• Perform and oversee quality…