Core Operations, Associate

Who we are looking forAs an Associate 2 in cash settlement team located in Sacramento, you will be responsible for the oversight/review of daily operations and to ensure that all deliverables are reviewed with 100% accuracy. You are also responsible for the validating and audit checking deliverables against agreed client service level agreement (SLA), validity guideline, risk policies & standing operational procedures and to ensure all queries/issues raised by both external/internal parties to the highest quality within the agreed turnaround times.

You will need to demonstrate the ability to influence people as well as engage with your peers and managers. You will need effectively communicate issues identified from auditing and address appropriate actions.

This role can be performed in a 4X4 hybrid model, where you can balance work from home and office to match your needs and role requirements.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible forAs an Associate 2 you will
• Effectively perform auditing/review work to identify all the issues before delivering the external clients.
• Promptly respond to queries from the client or upstream/downstream internal teams.
• To understand the core offering and ways to increase efficiencies and accuracy in the day to day process
• To ensure that all day to day tasks and/or issues/queries raised by internal and external are resolved within agreed time frames.
• Have a high level of understanding of the Client: their SLA, organization, policies & key contacts.
• Identify, initiate and implement operational improvements especially in cost saving, productivities, resolve control gap and risk reduction.
• Ensure risk controls are adhered to standard operation procedure and client specific procedure
• Establish & build relationships with internal & external communication
• Assist the manager to perform staff training & development through effective performance reviews and provides feedback to the Account Manager within the team, especially to play a key role to train up the staffs, ensure they are with good capability to service the clients
• Assist with the manager with daily resource allocation, peak time management in line with overtime governance policy.
• Proactively and well managed procedure, SOP, checklist and change requests

What we value

These skills will help you succeed in this role Professional English communication skills in both email written and verbalA desire to provide unsurpassed service by exceeding service levels

Good time management skills, ability to multi task, work under pressure and meet deadlines

Good sense of escalation awareness and risk awareness. Able to identify and resolve issues in daily operations

Education &

Preferred Qualifications Degree qualified in English, Banking, Finance, Business, Accounting or related discipline; or relevant work experience in a similar role preferable.

Ideally 0-3 years’ experience in fund accounting, custody marketA good knowledge of fund accounting operational concepts

Additional requirements

Flexible, adaptable and motivated person who is a Team Player and enjoys leading people and dealing with senior stakeholders. Capability in oversight daily operations and deliverables

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

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