Payment Investigations Director, Banking & Liquidity

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure:
Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

This role is to manage the investigations teams in Chicago. The role involves the daily oversight of these teams, adherence to controls and procedures, and monitoring and developing the growth of staff. The investigations team work with several internal business units and external financial institutions to resolve payment related investigations, and work to resolve these on a timely basis.

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

• Oversight of investigations day to day operations, ensuring policies, procedures and controls are being adhered to, and all work is completed on a day to day basis.
• Analysing the day day work to improve processes, and look for further automation and efficiencies.
• Coach, mentor and develop staff, providing career development and growth.
• Work with peers across regions to encourage cross-collaboration and sharing of duties, so there is no concentration of critical processes.
• Performance management of staff, including setting clear expectations and goals.
• Hiring and build out of new fraud monitoring team, which will include hiring of candidates, building out processes and procedures, and establishing controls.
• Work with our strategic change team to prepare for industry changes in payment infrastructure, e.g. ISO messaging formats.
• Development of monthly metrics for presentation to management.
• Driving projects for improvement within the department, and providing updates to management on progress.

• Previous people management experience is essential.
• Strong leadership skills.
• Strong knowledge of Swift payment messaging, e.g. MT103, 202, 202
  
  COV, 199, 299
• Knowledge of Fedwire, SWIFT, CHIPS and payment investigations
• Good industry knowledge, with previous experience in the cash and payment world, including regulatory impacts.
• Ability to resolve complex investigations, with good problem solving skills.
• Strong communication skills as there will be face off to senior management and client service teams.
• Strong MS Office Skills -#LI-Hybrid -#LI-GG1

Salary Range: $123, USD Salary range is a good faith estimate of base pay.

Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.