Bilingual Account Specialist - Medium Value; Fully Remote

• Support customers with medium-risk delinquent accounts in a remote banking environment.
• Help customers understand payment options and identify solutions aligned with their financial circumstances.

• Review and evaluate delinquent accounts to determine resolution strategies.
• Manage incoming calls, process transactions, and document customer interactions.
• Collaborate with internal departments to support the collections lifecycle.

• 2-3 years of relevant professional experience in collections or customer service.
• Bilingual communication skills to support customers in required languages.
• Knowledge of consumer collections practices and applicable laws.
• Health insurance and accident/life insurance may be available.
• Access to retirement savings plans and tuition reimbursement.
• Remote work across Canada with potential performance-based incentives.

This banking and financial services company focuses on helping customers with delinquent accounts find practical payment solutions. It fosters a customer-focused, collaborative culture and supports remote work across Canada.