Collections Specialist

# Collections Specialist
*
* Location:

** Atlanta, GA
** Job Type:
** Temporary
* * Company:
** TRC Talent Solutions
** Salary:** $20.75 - $21.00 Per Hour
** Category:
** Financial Services##

Job Description Apply Now The Collections Specialist plays a critical role within the financial services sector, serving as the primary point of contact for customers with delinquent accounts. This essential position is responsible for managing past-due retail and lease accounts, primarily for high-end automotive financial services. The Collections Specialist works directly with customers to address payment issues, resolve outstanding balances, and help mitigate financial risk for the organization.

This position is well-suited for individuals who are skilled communicators, problem solvers, and thrive in a fast-paced, goal-oriented environment.

As a Collections Specialist, you will engage with customers via inbound and outbound calls, emails, and written correspondence. The core focus is to investigate the reasons behind account delinquency, negotiate payment solutions, and establish or monitor payment arrangements designed to bring accounts current. Throughout this process, you will be expected to uphold top-tier customer service standards, ensuring that each customer interaction is handled with professionalism and empathy while maintaining compliance with all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA) and state-specific collection laws.

Collaboration is a key element of this role, as you will work closely with internal teams to support account resolution and loss mitigation efforts. The Collections Specialist must also be proficient with various technological tools, such as skip-tracing resources, to locate customers and update their contact information as needed. Maintaining precise and accurate documentation for all account activities is essential for regulatory compliance and effective collections operations.

The Collections Specialist will have the opportunity to represent the company’s values in every customer interaction. This includes reconciling payment and billing histories, resolving customer concerns to minimize escalations, and ensuring all actions are in line with company policies. Meeting collection performance metrics and productivity goals is an important part of the role, providing clear objectives and measurable outcomes for professional growth and achievement.

Located in Atlanta, GA, this full-time role offers a unique chance to work remotely while still being part of a dynamic, supportive team. Atlanta is known for its vibrant business community and diverse workforce, providing an excellent environment for professional development in the financial services industry.

If you are looking for a challenging and rewarding opportunity to utilize your collections and customer service expertise, we encourage you to apply for the Collections Specialist position by clicking the application button.

Collections Specialist - Summary
* Serves as the main point of contact for customers with delinquent automotive finance accounts.
* Responsible for resolving past-due balances, negotiating payment solutions, and minimizing financial risk.
* Upholds customer service standards and ensures compliance with all industry regulations.
* Works remotely as part of a high-performing financial services team in Atlanta, GA.

Duties & Responsibilities
* Initiate and respond to customer communications via phone, email, and written correspondence.
* Investigate reasons for account delinquency and develop personalized payment solutions.
* Set up, track, and monitor payment arrangements to bring accounts current.
* Maintain thorough documentation of all collection activities and account updates.
* Reconcile payment and billing histories for accuracy.
* Utilize skip-tracing tools to locate customers and update their contact information.
* Adhere to FDCPA regulations, state collection laws, and company policies at all times.
* Resolve customer concerns in a professional manner, minimizing escalations.
* Collaborate with internal teams to support account resolution and loss mitigation.
* Meet and exceed established collection performance metrics and productivity goals.

Salary & Benefits
* Competitive salary based on experience and qualifications.
* Comprehensive benefits package, including health, dental, and vision insurance.
* Opportunities for performance-based bonuses and incentives.
* Remote work flexibility, allowing for a…