Account Representative III Range​/AMEA

Overview

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.

DEPARTMENT:
Anchorage Water & Wastewater Utility

HOURS OF WORK:
Monday to Friday, 08:00 to 17:00

LOCATION: 3000 Arctic Boulevard

Pay steps:
Employees who are hired or rehired to any position shall be placed at the entrance pay step, and advancement from the entrance step to the maximum step within a pay grade shall be by successive steps.

Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40.

Legal eligibility:
To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

• Provide exceptional customer service in support of water and wastewater utility operations.
• Resolve customer concerns, maintain billing accuracy, and foster strong relationships through responsive service and clear communication.
• Explain utility services, billing rates, and payment options; collect monthly payments; establish payment arrangements; manage delinquent accounts; assist customers with online account access; and work closely with internal departments.
• Demonstrate proficiency in customer information systems—such as KUBRA, Maximo, customer information systems, and service dispatch tools.
• Coordinate field service appointments for on-site work, such as inspections, repairs, or key box locates.
• Perform other duties as assigned.

• High school diploma, GED, or equivalent, and three (3) years of experience in a customer service, collection, or accounting environment.
• Satisfactory background check which includes criminal, education, and employment history at time of hire.

Preference:
Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://(Use the "Apply for this Job" box below). E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

• Military Service Interview Preference:
  Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application copies of DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing veteran status. Documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.
• Individuals currently serving in good standing in the National Guard or organized military reserves who wish to be considered for interview preference must attach proof of current service to the application as described by Municipal Personnel Rules 3.30.031
  
  D.
• The Municipality of Anchorage is an Employer of National Service. Please include volunteer work with Ameri Corps, Peace Corps, or other national service programs in the work history portion.

Once an applicant selects the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the  website to log into their existing account (or to create an account) and submit their application from their profile.

NOTE:

The Government Jobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact Government Jobs customer support at

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at  during regular business hours of Monday through Friday, 8:00 am to 5:00 pm, Alaska Standard Time.

The MOA is an EO and AA Employer and complies with Title I of the ADA.

For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at .

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