Retirement Assistant - General Retirement Office

Position: Retirement Assistant - General City Retirement Office
ABOUT THIS POSITION

Phoenix is the 5th largest city in the country, serving as Arizona's center of government, commerce, and culture. It is emerging in the new economy with strength in high technology, manufacturing, bioscience research, and advanced business services. Phoenix is a progressive city, brimming with sports and cultural attractions, distinctive restaurants, fascinating museums, diverse residential options, and endless outdoor opportunities.

The Retirement Office is currently seeking a dedicated professional to join their team as a Retirement Assistant. The department is comprised of 23 positions that are responsible for providing pension information to members of the City of Phoenix Employees' Retirement System (COPERS) and the Arizona Public Safety Personnel Retirement System (PSPRS). The City's Deferred Compensation Plans (401(a)/457(b)/PEHP) are also managed within the office.

Each of the benefit functions in Retirement report to their respective Board of Trustees that are responsible for overseeing roughly $8 billion in retirement assets. The Retirement Office is comprised of three sections:
Administration/Operations, Benefits, and Investments.

The Retirement Assistant responsibilities include:

* Advising employees, retirees, and dependents regarding City provided benefit programs.

* Reconciling salary and service credit issues.

* Providing paraprofessional retirement counseling.

* Presenting retirement education and information at City sponsored classes and seminars.

* Calculating General City and Public Safety employees' pensions, retirement buy backs, refunds, governmental and military service purchases.

* Processing Arizona State Retirement System transfers.

* Working with city departments and external agencies.

* Assisting retirees with general questions and helping them complete tax, direct deposit and address changes.

The working hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday and this position does not have the ability to work from home.

IDEAL CANDIDATE

* Ability to apply mathematical reasoning, deductive reasoning, and information ordering to solve complex mathematical problems.

* Ability to work directly and collaboratively with peers to identify solutions to complex challenges

* Ability to work independently and in tandem with peers, across organizational lines and in harmony with other team members and department leadership.

* Ability to communicate effectively with different groups/individuals.

* Ability to work in a fast paced, high volume, team environment, requiring organizational skills.

* Ability to conduct large group presentations as it relates to retirement.

* Flexibility with fluctuating deadlines.

* Knowledge of auditing and general accounting practices, attention to detail and documentation skills.

SALARY

Pay and Hiring Range: $26.18 to $36.84 per hour.

Pay Range Explanation:

* Pay range is the entire compensation range for the position classification.

* Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only:
Please understand that this is pay grade 045. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

* Promotions occur when the last two digits of the pay grade increase.

* Demotions occur when the last two digits of the pay grade decrease.

* Lateral transfers occur when there is no change to the last two digits of the pay grade.

* When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS  Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

BENEFITS

A comprehensive benefits package is offered which includes:

* Traditional pension with employer and employee contributions,  for more details:
Pension Information

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