Program Coordinator

Official website of the Commonwealth of Massachusetts

The Highway Liaison Coordinator will be assigned to the Office of Legislative Affairs and will work closely with agency staff and others to promote significant road and bridge projects throughout the Commonwealth. The Coordinator will also build and maintain relationships with the Massachusetts State Legislature, internal MassDOT stakeholders, the media, and the public. An ideal candidate for this role will be an excellent communicator, thrive in a fast paced and ever‑changing environment, and demonstrate a passion for public service.

The position would be expected to follow a hybrid model of reporting to work that combines in‑office workdays and work from home days as needed. Based on the operational needs of the office, the incumbent may be required to schedule and attend meetings as well as respond to inquiries outside of the established, standard work hours.

• Coordinate and monitor civic/community outreach and integration programs.
• Disseminate project and program planning, construction, and mitigation efforts and information to the public.
• Facilitate/coordinate civic and community meetings relevant to specific projects (both in person and virtually).
• Respond to public inquiries (telephone and e‑mail) regarding MassDOT construction projects.
• Initiate and maintain liaison with relevant private, local, state/federal agencies, local municipal/state officials, and others to exchange information and/or resolve problems; and perform related work as required.
• Creation of written informational materials and presentations.
• Serve as a point of contact for the public, the media, and other state agencies regarding MassDOT project related inquiries.
• Provide technical assistance and support to Highway Districts in matters as they relate to local elected officials and public engagement needs.
• Other duties as necessary.

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s inclusive culture and career opportunities can be found /massdot‑careers.

MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.

Applicants must have at least (A) two years of full‑time, or equivalent part‑time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

• I. A Bachelor’s or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*
• II. A Bachelor’s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

* Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Special Requirement:
Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operator's License may be required.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Females,…