Case Administrator - Dudley and Sandwell PDU

Position Overview

Case Administrators support probation teams, helping to keep the public safe and offering people a chance to turn their lives around. This administrative role offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.

• Ensure processes run efficiently and systems are maintained properly.
• Collaborate with team members to collate and prepare probation information for case files.
• Use strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.

Required:

Evidence of experience suitable for the role, assessed through application questions and behaviour‑based interview. Candidates will be evaluated on relevant experience and competencies aligned with the Civil Service Success Profile.

Annual leave of 25 days on appointment, increasing to 30 days after five years of service. National Probation Service is covered by the Local Government Pension Scheme. Extensive training and development opportunities are available.

Applicants from the following groups are eligible:

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries with the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre‑settled status under the European Union Settlement Scheme, or those who have made a valid application for settled or pre‑settled status.
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

The role may involve hybrid working, blending base location, MoJ sites and home work, where business needs allow. Applicants must be based in the UK.