Case Administrator - Dispatcher

ONE PROBATION TEAM ARIZONA MISSION STATEMENT

Our mission is to assist the Court in the fair administration of justice, providing unbiased, accurate information, facilitating lasting positive change in the people we assist and supervise, in order to protect and improve our community.

The U.S. Probation and Pretrial Services Office for the District of Arizona is seeking an accomplished and self-motivated individual with excellent interpersonal skills and strong work-ethic for the position of Temporary C
ase Administrator - Dispatcher
. In this role, high importance is placed on an individual who will embrace our mission and committing themselves to and believing in our vision of working together creatively to transform lives, enhancing the safety of our community
.

Our fast paced, prestigious environment will provide opportunities for challenging and rewarding work as a member of the probation team. The successful individual must be able to thrive in an environment that promotes teamwork and professional enrichment where we commit to supporting and defending the U.S. Constitution, the worth and dignity of all people, defending their right to be treated with fairness and respect, believing that all people are capable of positive change through the use of evidence-based practices
.

The United States Probation Office of the U.S. District Court, District of Arizona, is seeking a dispatcher to support our officers’ safety while conducting community contacts. The dispatcher will report directly to a supervisor, under the direction of the Deputy Chief Probation Officer. This position may be designated as full-time remote within Arizona with traditional and non-traditional hours. The dispatcher will be responsible for monitoring our officers’ safety in the community through the use of a web-based dispatching program.

Remote work is contingent on the employee maintaining performance standards and home compatibility with system requirements. If required to work from the office, the dispatcher would be required to report to the office closest to the dispatcher’s official duty station.

The hours of dispatch operation are 7:00 am to 10:00 pm Monday through Friday and 8:00 am to 4:30 pm on some weekends and holidays. Dispatch hours are subject to change. This posting will primarily cover evening and weekend shifts. The position is subject to annual budget approval.

• Oversees officers conducting fieldwork utilizing a web-based dispatch program to track their status and location.
• Utilizes radio designators, ten-codes, and plain talk to communicate with officers via the Wave PTX radio system.
• Records the time and location for all officer field contacts. Tracks when officers start and end their service in the field.
• Monitors the time an officer is on-scene and conducts periodic status checks on officers as outlined by the dispatch protocols.
• Responds to officer requests over the radio for non-urgent or emergency assistance.
• Coordinates welfare checks, backup officers or emergency response by outside law enforcement.
• Communicates vital information to the officer’s chain of command in the event of an emergency or a non-responsive officer.
• Conducts criminal records checks, warrants checks, vehicle registration checks, and any other items as requested by officers while performing community contacts.
• Update internal databases during downtime (i.e., SIRS, PACTS, ATLAS, USSC database etc.)
• Other duties as assigned, depending on workflow.

The successful applicant must be a high school graduate (or equivalent) and must have two years of general experience.

General experience is defined as progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position.

Specialized experience is defined as progressively responsible clerical experience requiring the regular and recurring application of clerical procedures involving the routine use of keyboard skills, the use of specialized terminology and demonstrated ability to apply a body of rules, regulations,…