Statewide Concessions Program; PS

Statewide Concessions Program (PS5)

Washington State Parks and Recreation Commission

Location:

Lacey

Closes:
September 15th, 2026, at 11:55 p.m. PDT

This position may require periodic travel to parks throughout the State Park system. Washington State Parks is seeking an experienced and motivated Statewide Concession Program Manager to provide strategic direction, program development, and operational oversight to ensure high-quality visitor services delivered through third-party operators. The Concessions Manager establishes program standards, manages complex agreements, and collaborates closely with internal and external partners to advance agency goals, protect public assets, and enhance visitor experience.

The ideal candidate is a seasoned, forward-thinking leader with a strong foundation in program management, agreement development, and hospitality or service-contract oversight. They bring demonstrated experience guiding complex, multi-stakeholder programs, and a track record of shaping clear standards, policies, and operational practices that elevate service quality across diverse locations. They excel at building productive relationships with concessionaires, business partners, local governments, and internal teams, and they navigate negotiations, compliance requirements, and risk considerations with confidence and sound judgment.

This candidate pairs strong analytical skills—financial analysis, business planning, and operational evaluation—with the ability to communicate complex information to varied audiences. They are adept at resolving issues, supporting field staff, and representing the program in high-visibility discussions. They thrive in a role that requires statewide leadership, strategic alignment, and thoughtful stewardship of public assets. Above all, they are collaborative, adaptable, and committed to continuous learning, innovation, and delivering exceptional visitor experiences through third-party operators.

Some of the job duties include:

Program Leadership:

• Leads the statewide Concessions Program, establishing program vision, goals, and performance standards.
• Develops and implements policies, procedures, and guidance to ensure consistent, high-quality concession operations across the agency.
• Provides internal customer service working with multiple stakeholder programs, provides clear standards, policies, and operational practices that elevate service quality across diverse locations.

Agreement Development and Compliance:

• Lead development, negotiation, and execution of concession agreements, including new opportunities and renewals. Cultivates new business relationships and fills open concession opportunities through targeted marketing and competitive recruitment processes.
• Conducts financial, operational and risk analysis to inform agreement terms. Verifies sales accuracy, cash controls, inventory integrity, and compliance with organizational and regulatory standards according to agreement terms.
• Ensure agreements comply with applicable laws, agency policies, grant funding restrictions, and public asset stewardship requirements.

Stakeholder Engagement:

• Builds and maintains relationships with concessionaires, business partners, local governments, and community organizations.
• Serves as the primary point of contact for concession operators, resolving issues and facilitating successful partnerships.
• Develop program reports, briefings, and presentations for agency leadership. Compiles correspondence, statistics, and program data in response to public records requests, inquiries from agency leadership, and requests from external agencies.

Schedule:

Generally, Monday through Friday with core work hours of 8:00 a.m. to 5:00 p.m. Incumbent may be expected to adjust the work schedule to meet business needs- occasional evening or weekends work may be required. A flexible or hybrid work schedule will be considered at the incumbent's request, subject to supervisory approval.

Work Setting:
This position works primarily in an office or home office environment.

Travel:
This position will require periodic travel between parks, throughout the State Park system. Travel will be required for statewide…