Commercial Driver License Unit - Administrative Assistant II; Remote

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

As a State of Colorado employer, the Department of Revenue offers a competitive benefits package to permanent employees:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans
• Medical, Dental, and Vision insurance coverage
• Automatic Short-Term and Optional Long-Term Disability Coverage
• Life and AD&D Insurance
• Flexible Spending Accounts (FSAs)
• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
• 11 Paid Holidays Annually and Accrued Annual and Sick Leave
• In addition, a variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services.

Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.

The Driver Services Program (DSP) Service Delivery Unit is the primary public-facing arm of the DMV. Accountable for serving millions of residents annually, this unit directs public operations across 35 physical field office branches, the state's mobile operations fleet (DMV2GO), and high-volume, consolidated communication call centers. We are dedicated to providing secure, efficient, and accessible services while adhering strictly to state and federal statutory frameworks, including the Colorado Revised Statutes (C.R.S.) and the federal REAL .

The CDL State 2 State unit exists to administer motor vehicle statutory requirements affecting driver’s privilege, to compile and house motor vehicle related data and documents through data entry, electronic imaging, and filing. To provide copies, reports, and information pertaining to motor vehicle data and documents upon request from law enforcement and governmental agencies. Process requests from the general public and collect appropriate fees.

• Respond to inquiries from Colorado Driver License offices and Motor Vehicle offices in other states concerning driver status.
• Verify and analyze driver records for accuracy and authorization.
• Use problem solving and collaboration skills to research, validate and answer questions concerning customer inquiries.
• Use customer service skills to translate and clarify Colorado Motor Vehicle statutes, department administrative procedures, and policy to customers.
• Instruct customers on compliance, violations, fees and requirements for their desired actions.
• Collaborate with co-workers on training, updates and resolving difficult and/or unique problems.

Resolve duplicates identified via SPEXS through analysis of data provided. Communicate with other state agencies to determine the proper state of record for an individual's credential and resolve any issues.

Work with other state's CDL, CDLIS personnel/Motor Vehicle departments, the American Association of Motor Vehicle Administrators (AAMVA) members on interstate and intrastate requirements for drivers changing residency, licensing state, clearing of citations and resolving driver license restrictions. Resolve problems and answer questions concerning Commercial Driver Information System (CDLIS) record entries.

Analyze records to determine the accuracy of motor vehicle records. Translate and clarify Colorado Motor Vehicle…