Hospital AR Follow Up Representative

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For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third‑party payers, focusing on complex denials, aged accounts receivable, motor vehicle accident, workers’ compensation, Veterans Affairs, and out‑of‑state Medicaid. Our success is built on a highly valued team of over 1,400 teammates, guided by the principle that “Our teammates are the foundation of our success.”

We are committed to creating a results‑oriented work environment that is both challenging and rewarding, fostering flexibility and encouraging personal and professional growth.

We are seeking a talented and proficient Hospital AR Follow‑Up Rep to join our growing team. This is an exciting opportunity for someone seeking experience in medical billing, claims investigation, insurance follow‑up, and denial resolution. Ideal candidates will possess claims processing experience and a competitive desire to maximize returns.

• Submit electronic and hard‑copy billing and conduct follow‑up with third‑party carriers for insurance claims.
• Investigate and coordinate insurance benefits for insurance claims across multiple service lines.
• Obtain claim status via telephone, internet, and/or fax.
• Review and understand eligibility of benefits.
• Resolve accounts as quickly and accurately as possible, obtaining maximum reimbursement, and perform investigative and follow‑up activities in a fast‑paced environment.
• Conduct research, contact patients, and local affiliates including VA, hospitals, and insurance carriers.
• Handle incoming and outgoing mail, scanning, indexing documents, and other assigned tasks.
• Research and verify insurance billing adjustment identification to ensure proper account resolution.
• Identify contractual and administrative adjustments.
• Work independently or as a member of a team to accomplish goals.
• Demonstrate excellent customer service, communication skills, creativity, patience, and flexibility.
• Follow established organization guidelines while staying abreast of policy changes.
• Correspond with hospital contacts professionally, following facility and department protocol.
• Uphold confidentiality regarding protected health information and adhere to HIPPA regulations.
• Interact with all levels of staff.
• Cross‑train in multiple areas and perform all other duties assigned by management.

• Active listening
• Ability to multi‑task
• Exceptional phone etiquette
• Strong written and oral communication skills
• Effective documentation skills
• Strong organizational skills
• Service orientation
• Reading comprehension
• Critical thinking
• Social perceptiveness
• Time management and reliable attendance
• Fast learner

• High School Diploma or equivalent
• Bachelor’s degree preferred, or equivalent combination of education, training, and experience
• Prior experience in insurance follow‑up, claims processing, claims accounts receivable, or hospital billing preferred
• Prior experience in a remote work environment preferred

At Aspirion we invest in our employees by offering a full benefits package, including health, dental, vision and life insurance upon hire, matching 401k, competitive salaries, advancement opportunities, and incentive programs.

The US base pay range for this position starts at $18.00 hourly. Individual pay is determined by a number of factors including, but not limited to, job‑related skills, experience, education, training, licensure or certifications obtained; market, location and organizational factors are also considered.

In addition to base salary, a competitive benefits package is offered.

Equal Opportunity Employer/Drug‑Free Workplace:
Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug‑Free Workplace Policy in effect that is strictly adhered to.

Please note that this position is contingent upon the successful completion of a pre‑employment drug screening and background check. These steps are part of our standard hiring process to ensure a safe and compliant workplace.

• Entry level

• Full‑time

• Accounting/Auditing and Finance

• Hospitals and Health Care