Concierge

The Citadel of Glenview is seeking a Concierge to join their team! The concierge works closely with the Director of Admissions on implementation and monitoring programs designed to support the service needs of our residents, including bed management, compliance, and resident satisfaction. The concierge greets new families and residents to ensure they transition smoothly to their new environment and have their individual needs met.

$18.00/hr - $21.00/hr

• Secure new customers through the facility tour process.
• Responsible for creating resident medical records in Point Click Care .
• Oversee daily census activities, including clearing the dashboard in Point Click Care , maintaining the facility paper census, and completing the daily census worksheets for the home office.
• Manage bed census and communicate room readiness, room changes, and admission notifications to the admission assistant and IDT teams.
• Manage all swim lanes within the RESIDE software, including reviewing and editing demographic and payer information to ensure the contract reflects accurate information.
• Work with residents or other responsible parties to complete resident agreements via RESIDE within 72 hours of admission.
• Perform all other duties as assigned.

• Ability to relate positively, effectively, and appropriately and independently with patients and families.
• Experience working on a Care Transition Unit preferred.
• Strong verbal and written communication skills in English.
• Proficient computer skills required to perform duties.

• High School diploma or equivalent.
• CNA license preferred.
• At least one year of experience in Long Term Care, preferably in customer services.

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.

• Daily Pay & Competitive Compensation
• 401(k) with company match
• Blue Cross Blue Shield Medical insurance
• Dental, Vision, and Disability insurance
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Paid Time Off

Entry level

Full-time

Other

Hospitals and Health Care

Citadel Healthcare has a long and successful history of providing long and short-term skilled nursing care. We are committed to personalized, integrated care that focuses on the total well-being of every guest and their families, exceeding expectations. As part of this empathetic, respectful culture of care, we are dedicated to meeting individual preferences and needs to help each guest feel at home and achieve optimal health outcomes—our number one goal.

Citadel Healthcare has been nominated as a Great Place to Work. We look forward to receiving your application!

Citadel Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.