Medical Collector

Job Title: Workers Compensation Collector

Location: West Chester, IL (Hybrid during training → Fully Remote)

Compensation: $22–$25 / hour (based on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.

Industry: Healthcare / Medical Billing / Revenue Cycle

Work Schedule:

• Monday–Friday, full-time (40 hours per week)
• Flexible start time between 6:30 AM and 8:30 AM

Job Description:

Addison Group is partnering with one of our healthcare clients to hire a Workers’ Compensation Collector to support their revenue cycle operations. This role focuses heavily on workers’ compensation claim follow‑up and requires a detail‑oriented professional who is comfortable working independently in a fast‑paced environment.

The position begins with onsite training and transitions to a fully remote schedule once training is completed.

Key Responsibilities:

• Handle inbound calls from patients, insurance carriers, and legal representatives regarding account and claim inquiries.
• Provide clear explanations of billing statements, balances, and workers’ compensation processes.
• Conduct consistent follow‑up with insurance carriers and patients to confirm claim and payment status.
• Maintain detailed documentation within the billing system to support accurate account histories and audits.
• Review account balances and apply appropriate adjustments based on fee schedules and payer responses.
• Gather and submit required documentation to facilitate claim processing and payment resolution.
• Identify claim denials and submit timely appeals with supporting documentation.
• Communicate with insurance carriers via phone and email regarding outstanding balances.
• Respond to attorney requests for billing records and negotiate settlements as claims close.
• Perform additional related duties as needed.

Qualifications:

• High school diploma or GED required.
• Minimum of 2 years of hands‑on workers’ compensation collections experience.
• Strong background in accounts receivable and revenue cycle workflows, preferably within orthopedics.
• Experience working with medical billing systems (Athena experience preferred but not required).
• Solid understanding of medical terminology and workers’ compensation claims processes.
• Comfortable communicating with attorneys and insurance representatives.
• Ability to work independently while managing a high‑volume workload.
• Professional, polished communication style with strong follow‑through.
• Dedicated and secure work‑from‑home setup.

About Our Client:

Our client is a well‑established healthcare organization recognized for clinical excellence and operational stability. They offer a supportive environment, long‑term career opportunity, and a strong commitment to employee success.

• Fully remote position after completion of onsite training.
• Quarterly incentive bonuses available (up to 6%).
• Historically low turnover and strong team tenure.
• Structured onboarding with hands‑on support.
• Onsite training required for approximately 2–6 weeks (duration based on performance).
• Candidates must live within reasonable commuting distance of West Chester, IL.
• Business professional dress code during training.
• COVID vaccination not required; negative test required for onsite work.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.