Nurse Program Manager

Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official and/or email address regarding next steps in our interview process.

Please Note:

• Pharma Cord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an or email address, or through our scheduling platform, Calendly.
• We will never request your bank account information at any stage of the hiring process.
• We will never send a check (electronic or physical) to purchase home office equipment.

If you receive any suspicious communication regarding employment with Pharma Cord, please report it to our Talent Acquisition team immediately at

The

Important Notice

Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official and/or email address regarding next steps in our interview process.

Please Note:

• Pharma Cord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an or email address, or through our scheduling platform, Calendly.
• We will never request your bank account information at any stage of the hiring process.
• We will never send a check (electronic or physical) to purchase home office equipment.

If you receive any suspicious communication regarding employment with Pharma Cord, please report it to our Talent Acquisition team immediately at

The Nurse Program Manager plays a pivotal role in optimizing the operational performance of the Nurse Advocate Team. As a Nurse Program Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication.

You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day. You will also provide consultation to our clients as the program knowledge expert as you look for always to optimize the impact of the program for continued patient support.

A typical day in the life of a Nurse Program Manager will include but not be limited to the following:

The Nurse Program Manager responsibilities include, but are not limited to the following:

Operational Program Management

• Understands client objectives and incorporates objectives into program service goals
• Ensures that Pharma Cord executes program services in compliance with contracted service level
• Accountable for management of client service request queue (Both completion and work in
• progress)
• Responsible for the implementation and on-going management of client-specific business rules
• Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service
• Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives
• Effectively collaborates with internal and external partners to identify and remove non-clinical barriers for patients.
• Monitors and provides weekly updates on items impacting program financial forecast
• Prepares activity summary for the development and review of client monthly invoices

Team selection, hiring, training and development

• Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities
• Partners with HR to ensure program staffing levels are achieved at all times
• Works proactively with Human Resources to develop a steady pipeline of candidates
• Drives training, development and retention of team
• Provides targeted coaching to enhance agent performance and behaviors, as well as drive efficiencies by implementing strategies for improved performance and agent development.
• Act as an SME and resource to patient…