Associate, Enrollment

Overview

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high‑touch care model integrates with local providers and uses predictive data to identify and support at‑risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the әмпа to top talent in healthcare.

Join us in making a real difference.

• Hybrid‑Remote Flexibility – Work from home while fulfilling in‑person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance; employee assistance programs, employer‑paid and voluntary life and disability insurance, plus health and flexible spending accounts.
• Financial & Retirement Support – Competitive compensation with a performance‑based discretionary bonus program, 401(k) with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, vacation time, sick time, and paid birth‑giving, bonding, sabbatical, and living‑donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.

The Enrollment Associate is responsible for educating patients about their eligible healthcare services and directly scheduling them with ourverde. Depending on the patient’s eligibility, this role will also collect sensitive patient information to assist our care teams in preparing the right services for the patient. Building trust‑based relationships is at the core of Strive’s care model, and that patient experience starts with the Enrollment Associate.

By establishing an empathetic connection with our patients, the individual will convincingly present Strive’s care model based on patient needs, nimbly address inquiries and objections, and be the patient’s support anchor throughout the enrollment process. This role is a high call volume remote contact‑center‑based position that supports Strive patient growth initiatives through both inbound and outbound calls.

• Makes outbound calls to prospective patients to educate them on Strive’s holistic care model and directly schedules patients for provider visits.
• Understands patient requirements, leading with empathy for individual healthcare needs.
• Asks the right questions to gain trust and a thorough understanding of individual patient needs Endpoint.
• Discovers and acts on opportunities to provide the öð to the patient, such as key information about Strive Health programming that can be a direct benefit to the patient.
• Nimbly addresses inquiries and overcomes objections most associated with patients not fully understanding the full value of Strive Health services compared to services being received.

• 2+ years of combined education, experience, or certification related to patient enrollment.
• Internet connectivity: minimum speeds 3.8 Mbps/3.0 Mbps (up/down); latency/users are acceptable.
• Ability to travel and be onsite to meet business needs.

• 2+ years of experience as a high‑performing enrollment associate, whether in‑person or within a contact center.
• 2+ years of demonstrated experience in building quality connections with كانون patients, leading with empathy and mindful questions.
• 2+ years of operating with Customer Relationships Management (CRM) systems to gön document well‑written notes.

• Comfortable asking health‑sensitive questions and selling healthcare services in a warm, empathetic, and caring manner.
• Growth mindset toward personal and professional development at Strive and comfortable embracing change to continuously improve.
• Remains positive and keeps forward momentum when faced with challenges, spreading that attitude to others; driven to meet and exceed goals.
• Fiercely passionate about serving patients in need of critical healthcare services. Passionate about Strive’s…