Implementation Consultant

Implementation Consultant

Overview of the role

The Professional Services department at Ingenious Med helps customers use our web and mobile applications. As an Implementation Consultant, you will be a key team member delivering these solutions. Apply best practices to provide maximum value to customers. Main duties include offering expertise on the application and workflows. Examine gaps between current and future states. Design business processes and ensure the application and users are ready for implementation.

This role requires close collaboration with Project Management and technical teams. Coordinate all necessary project changes or activities, such as documentation, integration, and support. Interact with team members and clients in person and remotely. Use discretion and autonomous judgment in daily tasks. This position offers a path to a Project Manager role for candidates with leadership, client-facing experience, and a proactive mindset.

• Act as a professional on all Ingenious Med (IM) solutions, leveraging healthcare industry knowledge to develop strategies for customer success.
• Assist in project planning, including application assessment, workflow setup, gap analysis, and training/go-live planning.
• Help manage client relationships within the project team.
• Autonomously handle small to medium-sized projects.
• Identify and elevate risks, scope changes, and other project issues; propose and implement solutions.
• Participate in key project milestones and customer interactions, both onsite and remotely.
• Conduct assessments on workflow, specialty needs, billing/coding processes, and charge capture, both onsite and remotely.
• Document current workflows, challenges, and desired outcomes.
• Collaborate with clients to improve or create operational policies and procedures that align with IM solution capabilities.
• Ensure application setup supports best practices and business goals before user training and testing.
• Work with the project team and customer to create a customized training schedule and provide training as needed.
• Support User Acceptance Testing (UAT) and obtain necessary documentation approvals.
• Provide go-live support, both onsite and remotely, to ensure smooth adoption and system performance.
• Maintain accurate Salesforce records and support internal knowledge sharing.
• Contribute to team goals and continuous improvement efforts.
• Adhere to company policies, training, and documentation standards.

• 3+ years of physician-facing experience within the healthcare industry.
• Experience in Practice Management, Revenue Cycle Management, Coding Management, and/or Charge Entry/Billing Management.
• Bachelor’s degree or equivalent work experience.
• Proficiency in MS Word, Excel, Outlook, and PowerPoint.

• Expertise in healthcare charge capture solutions.
• Familiarity with healthcare operations, medical practice workflows, and Revenue Cycle Management (RCM).
• Direct experience working with physician practices, hospital groups, or ambulatory care organizations.
• Knowledge of CPT, ICD
  10, and HCPCS coding; coding certification is a plus.
• Experience in provider-based billing, coding, or insurance billing.
• Proficiency in SQL.
• Salesforce experience.
• Demonstrated leadership qualities, client-facing experience, and a proactive mindset.

• 3 weeks' vacation and 5 personal days
• Comprehensive medical, dental, and vision benefits starting from your first day
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more

Up to 75%

• Occasionally move and frequently remain stationary.
• Frequently communicate with others.
• Constantly operate office equipment, including a computer, telephone, keyboard, calculator, copier, and printer.
• Position oneself to install computer equipment as needed.
• Occasionally lift up to 40 pounds for events, trade shows, or demonstrations.
• Regular, predictable attendance is required.
• Remain stationary at a computer workstation for extended periods.
• Occasionally travel by air or automobile, including transporting luggage.

• Primarily remote work from…