Patient Access Specialist

Overview

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy, recognizing that healthcare requires a human touch and that every touch should be meaningful.

By empowering people to challenge the status quo, we know they will be the difference.

• Customer Obsession:
  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding expectations.
• Embracing New Ideas:
  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence:
  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

ENTRY LEVEL CAREER OPPORTUNITY OFFERING:
Bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, and career advancement opportunities. This position pays between $17-$18.15/hr based on experience. This is an onsite role, and candidates must be able to work on-site at BSA Hospital in Amarillo, TX.

We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital, while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are implemented across the organization.

• Perform patient admissions duties including assigning MRNs, completing medical necessity/compliance checks, collecting insurance information, receiving and processing physician orders, and utilizing an overlay tool while delivering excellent customer service.
• Operate the telephone switchboard and manage inquiries with appropriate compassion and adherence to policies.
• Meet point-of-service goals and use quality auditing and reporting systems to ensure accounts are corrected; include accounts across departments and facilities as needed.
• Conduct audits of accounts and ensure forms are completed accurately and timely to meet audit standards; provide statistical data to Patient Access leadership.
• Pre-register patient accounts prior to visits and obtain demographic, insurance, and financial information, including point-of-service collections and past-due balances with payment plan options.
• Explain and obtain signatures on consent forms and distribute patient education documents (e.g., Medicare/Tricare notices, observation forms, MOON form, etc.).
• Review eligibility responses in the insurance verification system and support POS and billing processes to aid clean claim rates.
• Screen for medical necessity using ABN software to inform Medicare patients of potential non-payment and distribute ABN as appropriate.

• 1+ year of customer service experience.
• Minimum Education:
  
  High School Diploma/GED.
• Required
  
  Certifications:
  
  CRCR (to be obtained within 9 months of hire; company paid).

Five-time winner of “Best in KLAS” , ;
Black Book Research's Top Revenue Cycle Management Outsourcing Solution ; HFMA MAP Awards ;
Everest Group RCM Operations PEAK Matrix 2024; HBI Revenue Cycle Awards 2020, ;
Energage Top Workplaces USA ;
Fortune Best Workplaces in Healthcare 2024;
Monster Top Workplace for Remote Work 2024;
Great Place to Work certifications .

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line: we empower people with tools and resources to thrive. Our offerings include:

• Associate Benefits – comprehensive package supporting health, time off, retirement, and well-being.
• Culture – collaborative, growth-minded environment that puts people first.
• Growth – professional development and tuition reimbursement opportunities.
• Recognition – incentive programs for…