Medical Assistant - Remote reside Orlando, FL

Overview

Novocardia, a division of CVAUSA, is on a mission to revolutionize cardiovascular care and empower clinicians across the United States to consistently deliver high-quality, prevention-focused, value-based, patient-centered care. Chronic disease is the dominant cause of avoidable healthcare spending and death in the United States and worldwide. Much of this burden is potentially avoidable through proactive, prevention-focused care. We are passionate about improving care quality and providing more Americans with access to evidence-based chronic disease care.

We are looking for high-integrity, mission-oriented people who are passionate about improving the quality and value of chronic disease in America, excited to join a dynamic, rapidly growing, and diverse team. The role is remote with preference for candidates near Orlando, FL.

• Support the medical team and patients as a key member of the Heart Failure Program, working closely with the heart failure clinical team to provide excellent patient care, satisfaction, and ensure that patients come first.
• Enroll, engage, and coordinate patients throughout the Heart Failure Program and other value-based care management programs.
• Oversee the remote team’s telehealth schedule. Experience with telehealth (video and/or phone) is a plus.
• Contact and coordinate patients after hospital discharge for transitional care management.
• Coordinate patient care with the remote patient monitoring care team.
• Initiate patient intake over the phone, including patient symptoms, vital signs, questionnaires, surveys, and social determinants of health (SDOH) needs.
• Provide patient-centric care by ensuring patient needs are met, including medication reconciliation, coordinating lab tests, imaging, testing, and referrals.
• Maintain and manage a patient cohort that requires frequent follow-up calls, care management, and coordination.
• Meet minimum performance metrics and goals.
• Recognize and identify patient situations that require escalation to the appropriate care team provider.
• In coordination with office support, assist the provider with ongoing health care, including:
• Maintain and update patient records confidentially and accordingly.
• Ensure medical records and lab results are in patient charts prior to appointments, and obtain missing records as needed.
• Follow prescription refill procedures.
• Collect and record updated insurance information from patients.
• Organize, plan, and deliver patient education and information to patients and caregivers.
• Must have excellent organizational skills. This role requires remote management of patients located in different practices and may include different states.
• Must be able to recognize and respond appropriately to urgent/emergent situations per protocols.
• Perform clerical duties such as processing telephone calls, voicemails, digital messages, and faxing as needed.
• Perform basic triage per protocols.
• Ensure work processes are documented accordingly.
• Participate in interdisciplinary team meetings and work regularly with team staff to ensure optimal patient outcomes.
• Perform other duties as assigned.

• Certified Medical Assistant through the National Medical Assistant Certification exam (e.g., AAMA or NCCT) within one year of issuance.
• High school diploma or GED.

Experience: At least 3 months’ experience in a prior medical office setting preferred.

Skills:

• Strong computer skills; different programs, applications, and websites will be utilized.
• Knowledge of medical terminology and medication procedures. Cardiologist experience is a plus but not required.
• Enjoy providing comprehensive healthcare, being a great team player, and building relationships with people remotely.
• Goal-oriented and solutions-driven. Must be committed to meeting excellent performance metrics and delivering team wins.
• Strong organizational and interpersonal skills.
• Basic knowledge of CPT & ICD-10 coding procedures.
• Ability to multi-task, prioritize, and coordinate duties efficiently and effectively.
• Demonstrate the ability to remain calm, organized, and effective in a busy work environment.
• Ability to communicate effectively in English in person, by…