Licensed Health Insurance Representative

Overview

Licensed Health Insurance Representative role at Mass Markets. This position involves educating and guiding customers to select the insurance policies that best meet their needs. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

MCI is described in the original description as a tech-enabled business services company with a large call center footprint and global operations. Our contact centers are powered by both on-site and remote agents, leveraging technologies to enhance customer journeys and drive scalability. We are seeking a Licensed Health Insurance Representative who will educate and guide customers to select the insurance policies that best meet their needs.

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure that all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

• High school diploma or GED
• Must hold a valid Healthcare Insurance License
• Previous call center experience is preferred
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent oral and written communication skills
• Strong organizational abilities and interpersonal skills
• Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively
• Capable of functioning efficiently in a fast-paced environment
• Dependable in completing assignments and maintaining attendance

• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed)
• Two 21” monitors are needed
• A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required
• Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems
• You must provide your own headset. Specific models will be recommended during the interview process

Starting compensation is based on experience, and a variety of benefits and incentives are offered to support and reward our team members. The program includes paid time off, performance incentives, health benefits for full-time employees, retirement savings where available, disability and life insurance options, opportunities for career growth, paid training, and a casual dress code.

Mass Markets is an equal opportunity employer. All aspects of employment are based solely on merit and qualifications. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws. Qualified applicants with criminal histories will be considered in a manner consistent with local and federal requirements.

Reasonable accommodations may be provided upon request in accordance with the Americans with Disabilities Act (ADA).