Client Care Coordinator CNA Intake Community Outreach

Overview

Job Title:

Client Care Coordinator (CNA Required | Intake, Care Coordination & Community Outreach)

Location:

St. Paul / Twin Cities Metro (Hybrid)

Employment Type:

Part-Time (+25hr ~40hr) to Full-time

This franchise is independently owned and operated by a local franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this local office. All inquiries about employment at this location should be made directly to the franchisee, and not to the First Light Home Care Support Center.

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Training & development
• Tuition assistance
• Vision insurance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Home office stipend
• Paid time off

First Light Home Care of St. Paul provides compassionate, high-quality in-home care for seniors and adults who wish to remain safely and independently in their homes. We focus on clinical quality, clear communication, and strong community relationships.

We are seeking a Client Care Coordinator (CNA Required) to lead client intake and visitation, support ongoing care coordination, and participate in community outreach and networking. This role is ideal for a CNA who is comfortable conducting in-home visits, understands personal care needs, and can confidently represent our agency to clients, families, and referral partners. Caregiver scheduling is not part of this role.

• Client Intake & Visitation
  • Conduct initial in-home client visits and intake assessments
  • Gather client history, care needs, preferences, and safety information
  • Explain services, care process, and next steps to clients and families
  • Coordinate intake findings with the RN and management team
• Client & Care Coordination
  • Serve as a primary point of contact for clients and families after intake
  • Monitor client satisfaction and address non-clinical concerns
  • Identify care changes or risks and escalate to the RN as needed
  • Support understanding and adherence to care plans
• Sales, Networking & Community Outreach
  • Build and maintain relationships with referral sources (hospitals, rehab centers, senior living communities, social workers, churches, and community organizations)
  • Participate in networking events, tours, and referral meetings
  • Follow up on inquiries, leads, and referrals in a timely manner
  • Represent First Light Home Care professionally in the community
• Administrative & Documentation Support
  • Complete accurate intake documentation and visit notes
  • Maintain records in care management and CRM systems
  • Support onboarding of new clients from intake to start of care

• Active CNA certification (required)
• 3+ year experience as a CNA or in-home care professional
• Comfortable conducting in-home client visits independently
• Strong communication, assessment, and documentation skills
• Reliable transportation and willingness to travel locally
• Organized, professional, and empathetic

• Home care or hospice agency experience
• Intake, admissions, or care coordination experience
• Networking or relationship-based sales experience
• Bilingual (a plus)
• Flexible work from home options available

Note:

This description reflects the responsibilities and requirements for the role as provided. No changes to the original content were made beyond formatting for clarity and accessibility.