Template Design Specialist - Access Center Non-Exempt; Union

Overview

The Template Design Specialist is responsible for creating, coordinating and maintaining the provider master schedule templates, daily schedules and visit types of the current practice management systems used by the Patient Access Center Logistics Team to support internal clients at USC hospitals and clinical practices. The Template Design Specialist is also responsible for proactively communicating timelines to internal clients/providers to ensure scheduling constraints are incorporated into master templates prior to release.

• Demonstrates competency in the quality of work and knowledge of a Template Design Specialist
• Strives for a high level of customer service
• Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external
• Maintains consistent accuracy in all tasks associated with job role and responsibilities daily
• Exhibits collegial and professional demeanor in all interactions
• Contributes effectively as a productive team member to the Patient Access Center and USC/Keck
• Follows USC/Keck Communications standard and policy
• Expected to work from home as organizationally deployed
• Utilized organizational practice management applications to build and maintain master scheduling templates for new and existing providers following the USC/Keck scheduling template policy and guidelines
• Makes changes and edits in scheduling templates in order to optimize patient access and provider productivity
• Collaborates with department/clinic managers and providers as well as Access Center managers to identify and design an optimal schedule for providers
• Ensures adherence to the organizational template guidelines
• Ensures all block and assigned time in schedules is utilized efficiently and according to USC/Keck scheduling template guidelines
• Documents and maintains all files/records used to prepare master scheduling templates; updates as needed
• Following USC/Keck Bump Policy and procedure, creates the Bump list(s) and provides coverage of Patient scheduling/rescheduling as needed
• Communicates scheduling constraints, conflicts and other scheduling issues to Access Center management and internal clients
• Other duties as assigned

• High school diploma or equivalent
• Two (2) years minimum experience in a hospital or healthcare environment
• Thorough knowledge of the IDX/GECB and/or Cerner Scheduling systems, including scheduling visit types and dictionaries as they relate to the master schedule, daily schedule and templates
• Ability to work independently and as part of a team in an integrated environment
• Effective written and verbal communication skills
• Proven experience with Personal Computers (PC) and Microsoft software

• Associate's degree, Associates' or Bachelor's degree in healthcare, business or operations field strongly preferred

• Fire Life Safety Training (LA City). If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The hourly rate range for this position is $23.00 - $39.10. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Job REQ

Posted Date 01/20/2026

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