Referral Coordinator TX

Overview

Compensation: Competitive, based on experience

Type: Full-Time

Drive Care Forward. Guide Decisions. Create Confidence.

At Sage Veterinary Imaging
, we help pets get answers through advanced, human-quality diagnostic imaging. Our work changes outcomes—and it starts with confident conversations that help pet owners and referring veterinarians move forward with the right next step.

This role is a consultative position focused on treatment coordination, patient care
guidance, and advanced imaging services
. You’ll work directly with pet owners and veterinary partners to explain options, remove barriers, and help cases progress from referral to resolution.

If you’re energized by influence, thrive in fast-paced environments, and enjoy guiding people toward confident decisions, this role was built for you.

• Serve as the primary point of contact for pet owners and referring veterinary teams, driving sales of advanced imaging
• Lead conversations that connect clinical recommendations to clear next steps in care via phone, email, text and in-person
• Coordinate advanced imaging services by guiding clients through options, timing, and preparation
• Build trust quickly and maintain strong relationships that encourage repeat utilization and long-term partnerships
• Confidently discuss the value, benefits, and urgency of advanced diagnostic imaging. Manage inbound and outbound communication to move cases forward efficiently
• Partner closely with clinical, technical, and operations teams to ensure seamless patient experiences
• Track follow-through, documentation, and scheduling to ensure nothing stalls or falls through the cracks

• Innately helpful and comfortable guiding high-stakes conversations
• Motivated by outcomes, momentum, and closing the loop on patient care
• Confident explaining complex information in a clear, reassuring way
• Resilient, energetic, and unfazed by objections or tough questions
• Relationship-driven—you enjoy winning trust and becoming a go-to resource. Professional, polished, and proactive
• Adaptable and quick-thinking in a dynamic clinical environment

• Previous experience in customer-facing success, service coordination, or consultative roles
• Veterinary or medical experience strongly preferred (but not required)
• Proven ability to influence decisions while maintaining empathy and professionalism
• Strong verbal and written communication skills
• Comfort using scheduling, CRM, and invoicing platforms (Ezy Vet, Hub Spot, Slack, G-Suite a plus)
• Reliable attendance, accountability, and follow-through
• Willingness to assist hands-on with patients when needed (training provided)

• Full-time, 8-hour weekday shifts
• Rotating half-day remote Saturdays (approximately once per month) Remote work option after full training
• Competitive hourly pay based on experience
• 401(k) with company match
• Health, dental, vision, and life insurance
• Paid time off
• Continuing education and professional development